How can I get tech support with the plex.tv web site?

General Discussions
1

The support page on the plex.tv web site says I cannot get tech support using the contact form on that page, so how do I do it?

I submitted payment for Plex Pass. The Payments Page lists the payment (as In Review,) but the page also says my email address has not been confirmed. I have clicked the “request confirmation email” link multiple, times, but I never get that email.

Yes, I have checked my Spam Folder. And the plex.tv domain is in my white list with my ISP’s anti-spam settings.

I have even created an Email Filter Rule with my ISP to match email from @plex.tv and force it onto my Inbox.

What I guess I really need is reassurance that others actually are getting such confirmation emails before I hammer on my ISP to diagnose this.

2

I don’t know how to contact Plex but you are shown here in the forum as a Plex Pass member.

3

All payment related issues can be submitted to https://www.plex.tv/contact/?option=plex-pass-billing

4

Thank you, Otto. I had already done that wrt the actual billing question, but I was specifically asking about help with the web site itself and the confirmation email.

I did figure it out on my own. Somehow the email address I use with Plex got deleted. I re-created that email address and all is fine now.

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