Hi all.
Quick question. I have an issue with direct playing some media files, and I want to locate where in the logs it states the reason it won’t direct play? I’ve ruled out throughput, gigabit network and can play media 4 times the bitrate at 85mbps, but a 27mbps file won’t play. I don’t necessarily want to know the reason, more how to find it, but for completeness i’ve added details of a working and non working file (direct playing, and failing direct play file)
WORKING FILE DIRECT PLAYING:
Media
Duration 1:42:24
Bitrate 84772 kbps
Width 3840
Height 2160
Aspect Ratio 1.78
Video Resolution 4K
Container MPEGTS
Video Frame Rate 24p
Video Profile main 10
Part
Duration 1:42:24
File Skyscraper.2018.Remux-2160p.ts
Size 62.72 GB
Container MPEGTS
Packet Length 188
Video Profile main 10
Codec HEVC
Bitrate 81295 kbps
Language English
D O V I B L Present true
D O V I E L Present true
D O V I Level 6
D O V I Present true
D O V I Profile 4
D O V I R P U Present true
D O V I Version 1.0
Bit Depth 10
Chroma Subsampling 4:2:0
Coded Height 2160
Coded Width 3840
Color Primaries bt2020
Color Range tv
Color Space bt2020nc
Color Trc smpte2084
Frame Rate 23.976 fps
Height 2160
Level 5.1
Profile main 10
Ref Frames 1
Stream Identifier 4117
Width 3840
Display Title 4K (HEVC Main 10 HDR)
Extended Display Title 4K (HEVC Main 10 HDR)
Codec TRUEHD
Channels 8
Bitrate 2836 kbps
Language English
Audio Channel Layout 7.1
Bit Depth 24
Sampling Rate 48000 Hz
Stream Identifier 4352
Display Title English (TRUEHD 7.1)
Extended Display Title English (TRUEHD 7.1)
Codec AC3
Channels 6
Bitrate 640 kbps
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Stream Identifier 4352
Display Title Unknown (AC3 5.1)
Extended Display Title Unknown (AC3 5.1)
NON WORKING FILE:
Media
Duration 2:23:58
Bitrate 26947 kbps
Width 3840
Height 1600
Aspect Ratio 2.35
Video Resolution 4K
Container MKV
Video Frame Rate 24p
Video Profile main 10
Part
Duration 2:23:58
File X-Men.Apocalypse.2016.Bluray-2160p.mkv
Size 27.17 GB
Container MKV
Video Profile main 10
Codec HEVC
Bitrate 20681 kbps
Language English
Bit Depth 10
Chroma Subsampling 4:2:0
Coded Height 1600
Coded Width 3840
Color Primaries bt2020
Color Range tv
Color Space bt2020nc
Color Trc smpte2084
Frame Rate 23.976 fps
Height 1600
Level 5.1
Profile main 10
Ref Frames 1
Width 3840
Display Title 4K (HEVC Main 10 HDR)
Extended Display Title 4K (HEVC Main 10 HDR)
Codec TRUEHD
Channels 8
Bitrate 5352 kbps
Language English
Audio Channel Layout 7.1
Bit Depth 24
Sampling Rate 48000 Hz
Display Title English (TRUEHD 7.1)
Extended Display Title English (TRUEHD 7.1)
Codec AC3
Channels 6
Bitrate 640 kbps
Language English
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Display Title English (AC3 5.1)
Extended Display Title English (AC3 5.1)
Forced true
Codec PGS
Bitrate 1 kbps
Language English
Title English (Forced only)
Display Title English Forced (PGS)
Extended Display Title English (Forced only) (PGS)
Codec PGS
Bitrate 29 kbps
Language English
Title English (SDH)
Display Title English (PGS)
Extended Display Title English (SDH) (PGS)
Codec PGS
Bitrate 17 kbps
Language 中文
Title Chinese (Mandarin Simplified)
Display Title 中文 (PGS)
Extended Display Title Chinese (Mandarin Simplified) (中文 PGS)
Codec PGS
Bitrate 16 kbps
Language 中文
Title Chinese (Mandarin Traditional)
Display Title 中文 (PGS)
Extended Display Title Chinese (Mandarin Traditional) (中文 PGS)
Codec PGS
Bitrate 20 kbps
Language Dansk
Display Title Dansk (PGS)
Extended Display Title Dansk (PGS)
Codec PGS
Bitrate 19 kbps
Language Nederlands
Display Title Nederlands (PGS)
Extended Display Title Nederlands (PGS)
Codec PGS
Bitrate 19 kbps
Language Suomi
Display Title Suomi (PGS)
Extended Display Title Suomi (PGS)
Codec PGS
Bitrate 22 kbps
Language Français
Display Title Français (PGS)
Extended Display Title Français (PGS)
Codec PGS
Bitrate 22 kbps
Language Deutsch
Display Title Deutsch (PGS)
Extended Display Title Deutsch (PGS)
Codec PGS
Bitrate 22 kbps
Language Italiano
Display Title Italiano (PGS)
Extended Display Title Italiano (PGS)
Codec PGS
Bitrate 15 kbps
Language 日本語
Display Title 日本語 (PGS)
Extended Display Title 日本語 (PGS)
Codec PGS
Bitrate 21 kbps
Language Norsk
Display Title Norsk (PGS)
Extended Display Title Norsk (PGS)
Codec PGS
Bitrate 9 kbps
Language Română
Display Title Română (PGS)
Extended Display Title Română (PGS)
Codec PGS
Bitrate 21 kbps
Language Español
Display Title Español (PGS)
Extended Display Title Español (PGS)
Codec PGS
Bitrate 21 kbps
Language Svenska
Display Title Svenska (PGS)
Extended Display Title Svenska (PGS
Thanks in advance.
Server Version#: 1.20.5.3600
Player Version#: 5.4.2 Plex for LG
