Yesterday I purchased Plex lifetime, thinking that the app would run fine on my iPhone 6 Plus. It does not. I have everything set up correctly on the server side, but when I launch the app now, it hangs at the startup screen for a long while, then it crashes to the background. I’ve discovered that by uninstalling and then reinstalling the app, it works one time. But upon loading again, it hangs. What’s worse, it causes other apps on my iphone to become unstable, and I have to reboot the iPhone!
I don’t have time for this stuff. That’s why I use Apple (“it just works”). I’m a busy person. I would like to request my $149 back, please.
I sent email to ‘plexpass@plex.tv’ and ‘plexpass-billing@plex.tv’ but have heard nothing in response. I would prefer not to do a chargeback but will if I have to. I like the promise of the product but it doesn’t work.
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The volume is too low on Plex Media Player, even when turned up in the settings. No support? Fine, then no money!
I’ve spent hours trying to find workarounds but have given up and now just use VLC and play my MKV files locally.
I was running Plex on a PC but my friends with Macs experienced the exact same issue. The default settings for something as basic as sufficient volume should just work. We shouldn’t have to troubleshoot anything.
It looks like it’s a widespread issue that hasn’t been addressed for quite a long time and I have now lost confidence in the product, so I’m uninstalling. What a pity. I’m sure the developers can recreate this issue quite easily, seeing as every single installation I have seen, both Mac and PC, suffers from this problem.
I’ll also be perusing a refund and doing a MasterCard charge-back if necessary.
@Wrecclesham said:
The volume is too low on Plex Media Player, even when turned up in the settings. No support? Fine, then no money!
I’ve spent hours trying to find workarounds but have given up and now just use VLC and play my MKV files locally.
good to see that at least YOU did look to get support before abandoning ship.
if you open a thread describing your actual problem, you might actually get some help. btw… this is the internet – don’t believe everybody just because they claim it’s a “widespread issue”.
when using Plex Media Player… check out Settings > Audio > Normalize Downmixed Volume
Normalize Downmixed Volume
When downmixing from surround (5.1) to stereo channels, Plex Media player will try to normalize the volume to make the quieter sounds more audible. If you hear distortion you can try disabling this.
