I am currently running:
Ubuntu 18.04
Radeon RX580
Everything is up to date, and I have ensured the hw acceleration box is ticked. Why would this not be working?
radeon is not a supported gpu.
https://support.plex.tv/articles/115002178853-using-hardware-accelerated-streaming/
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What you linked does not say that. Here is the only excerpt from that page regarding AMD or Radeon:
" f your Windows computer also has a dedicated graphics card, such as an NVIDIA or AMD GPU, some functions of Intel Quick Sync Video may become unavailable when the GPU is in use. If your computer has one of these GPUs, please install the latest NVIDIA drivers for Windows or AMD drivers for Windows to make sure that Plex can use your dedicated graphics card when Intel Quick Sync Video becomes unavailable."
that does not appear to apply to you, since you state you are using UBUNTU and you have used a server-linux tag in the thread.
linux only supports QUICKSYNC (intel gpu decode/encode) or NVIDIA (only ENCODING, not DEcoding).
Again, it doesn’t say AMD isn’t supported on Linux. It merely says:
" If your Linux computer also has a dedicated graphics card, the video encoding acceleration of Intel Quick Sync Video may become unavailable when the GPU is in use. If your computer has an NVIDIA GPU, please install the latest Latest NVIDIA drivers for Linux to make sure that Plex can use your NVIDIA graphics card for video encoding (only) when Intel Quick Sync Video becomes unavailable."
Since I’m using AMD, I can assume those if’s don’t apply to me. How would I gather from the above quote that AMD is not supported?
because amd is not explicitly stated.
you can argue that perhaps the article is not clearly written, but that does not change the fact that AMD is not a support gpu.
Its not supported on windows either, the intel gpu is used for transcoding, and if you do not have an intel cpu with a supported intel gpu, then simply isn’t going to work.
Hardware-accelerated decoding
Video files with H.264 or HEVC video can take advantage of hardware-accelerated decoding. When hardware-accelerated decoding is not compatible with a video file, Plex Media Server will automatically use normal software decoding.
- On Linux, hardware-accelerated decoding is not supported on NVIDIA GPUs. Intel Quick Sync is required for hardware-accelerated decoding.
Hardware-accelerated encoding
Plex Media Server uses hardware-accelerated H.264 encoding when available. When hardware-accelerated encoding is not available, Plex Media Server will automatically use normal software encoding.
- Windows and Linux devices using Intel hardware-accelerated encoding do not have any artificial limit to the number of simultaneous videos.
- Windows and Linux devices using NVIDIA GeForce graphic cards are limited to hardware-accelerated encoding of 2 videos at a time. This is a driver limitation from NVIDIA.
That’s fine. I’ve already requested a refund for Plex Pass.
Cheers.
Is this discussion now ended?
Yes, refund has been granted already.
