Server Version#: 1.32.6.7468-07e0d4a7e I did tried to progressively downgrade untill to 1.32.1.6999-91e1e2e2c, still same problem, not tried older versions Player Version#: chrome web I’m experiencing exactly this bug, HW transcoding is not working if tone mapping is enabled, it works if tonemap…

In my case even older version like 1.31.3.6868 and 1.32.1.6999 doesn’t work untill I disable HDR tone mapping.

HW transcoding not work on 1.32.6.7468 with HDR tone mapping turned on. When I downgrade the PSM (1.32.6.7468 to 1.32.5.7349), the HW transcoding works fine even with HDR tone mapping turned on. CPU:intel i5-13500 Unraid:6.12.4 Linux kernel:6.1.49

@90152 Need check that again / See your DEBUG logs. May I see the DEBUG logs which capture this? What I am finding is HDR on = SW transcode HDR off = HW transcode + tone map

in my case none of the old versions i’ve tried so far work, is hw transcoding with hdr tonemapping supposed to work with an 11900K?

HDR tonemapping does work; but I’m using 1.31.3.6868 on Unraid. The problem we’re seeing, which we’re trying to track down… Fix subtitles HDR breaks :man_shrugging: root@BabyNUC:~# uname -a Linux BabyNUC 6.1.49-Unraid #1 SMP PREEMPT_DYNAMIC Wed Aug 30 09:42:35 PDT 2023 x86_64 Intel(R) Core(T…

[image] ChuckPa: 1.31.3.6868 i just tried, and i’m using 1.31.3.6868 on Ubuntu 22.04.3 [Screenshot 2023-09-06 010405] edit: i just tried on my debian server and it works with 1.31.3.6868 so something with Ubuntu maybe? or just my install? edit2: definitely something wrong with my install …

Stop Plex. Go into /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Codecs Delete everything you see except the .device_id file (your license key). Start Plex. It will download fresh codecs again with each first-playback of that codec (codecs-on-demand)

i did that, unfortunately i mistakenly corrupted my database somehow now while trying to do a overwrite of the fresh install thinking that would fix my issues…it did not.

The databases are in Plex Media Server/Plug-in Support/Databases and not related. You had an errant rm command ? If you’ve ‘blasted’ it, you have no real choice but to start over. Overwriting things at random is dangerous. :frowning:

HW Transcoding with HDR Tone mapping not working (hw works without tone mapping enabled)

Plex Media Server

FordGuy61 September 4, 2023, 6:20pm 2

Hardware accelerated transcoding is broken on Gemini Lake CPUs.

Workaround is to fall back to 1.31.3.6868. 1.32.1.6999 might also work.

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HW Transcoding with HDR Tone mapping not working (hw works without tone mapping enabled)

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