Is restoring an account possible?

Hiya,
While cleaning up an old gmail Plex account it resulted in deleting my primary PLEX account. I am hoping there is a way to recover it as it has my lifetime membership associated with it :frowning:
Cheers

yes, if a ninja or someone else with access to do so does not respond within a few hours, contact billing @ https://www.plex.tv/contact/?option=plex-pass-billing

Excellent to hear. It rather took me by surprise my account getting deleted. I had authenticated in with Gmail but I am guessing plex.tv still had my real login cached. I double checked on the screen to ensure it was the gmail account before I deleted too…so I have no idea what happened.

Always use the incognito/privacy mode of your browser, when juggling with several plex.tv accounts.

Do you still need help with the restoration or did you write to the above contact already?

Hey Otto
Still in need of assistance :slight_smile:
I had logged out but it definitely seems that wasn’t good enough lol.

Send me the old user name or email per PM please.

The account has been restored.

2 Likes

Thank you so much!!!

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