Issue with i915 transcoding on ubuntu 20.04

Plex Media Server
21

Please give me a bit? Had major health event. Got home Sunday. Doing the best I can. I am EST/EDT time zone. It’s still morning for me.
I’m on very limited activity / duty.

  1. ls -la /dev/dri

  2. groups plex

  3. Any customizations of the Plex configuration ?

22

oh apologies take you time i was just wondering if you were subscribed to this thread
the absence of /dev/dri might be the issue
sudo ls -la /dev/dri
[sudo] password for strange:
ls: cannot access ‘/dev/dri’: No such file or directory
groups plex
plex : plex video render

23

Your host / kernel doesn’t even see any hardware to use.

Fix that first.

I am subscribed to ALL Linux threads by default.

24

can you link me to a how-to on how to get that working?
i thought i915 showing up in lsmod would mean it was working

25

Per Intel:

Code NameProducts formerly Tiger Lake

https://ark.intel.com/content/www/us/en/ark/products/208921/intel-core-i71165g7-processor-12m-cache-up-to-4-70-ghz-with-ipu.html

There are others here in the forum where this CPU works.

I can only guess (I hate guessing) there is a motherboard setting / how it boots (Legacy vs EFI) which is blocking operation.

The Intel Media Driver was updated in build 7100 and is the latest from Intel.
It is required to use all processors -9xxx and above.

Sorry I have no more info. I do not have this CPU in the lab to confirm.

Perhaps a search of the forum will yield results. (It should)

26

Please show the output of running:
sudo dmesg | grep -iE i915

This should show the kernel’s attempt to initialize the module. Anything exceptional will hopefully be shown there.

27

for anyone reading this upgrading to 22.04 fixed it for me
thanks for the help everyone!

28

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