Library cannot find external NTFS drive even after mounting them in /disks

Plex Media Server
1

Server Version#: Plex 1.19.4.2935-79e214ead, Ubuntu 20.04LTS

Followed the procedures from this link: Using EXT, NTFS, or other format drives (internal or external) on Linux

I was successful in creating the /disks and able to mount but the folder does not appear when adding to the library.

root@nuc:/# df
Filesystem 1K-blocks Used Available Use% Mounted on
udev 16355156 0 16355156 0% /dev
tmpfs 3277072 3636 3273436 1% /run
/dev/mapper/vgubuntu-root 958876784 180491724 729607028 20% /
tmpfs 16385352 503380 15881972 4% /dev/shm
tmpfs 5120 4 5116 1% /run/lock
tmpfs 16385352 0 16385352 0% /sys/fs/cgroup
/dev/nvme0n1p1 523248 7940 515308 2% /boot/efi
tmpfs 3277068 52 3277016 1% /run/user/1000
tmpfs 67108864 8 67108856 1% /tmp
/dev/loop17 107904 107904 0 100% /snap/plexmediaserver/104
/dev/sda1 960379920 79600 911445896 1% /disks/ssd
/dev/sdb1 11718850556 1077336328 10641514228 10% /disks/elements

root@nuc:/# blkid /dev/sdb1

/dev/sdb1: LABEL=“Elements” UUID=“640A32440A321410” TYPE=“ntfs” PTTYPE=“atari” PARTLABEL=“Elements” PARTUUID=“aa71774b-0777-40d5-ae0a-d7f243729e46”

I have the following in the /etc/fstab

UUID=640A32440A321410 /disks/elements ntfs defaults,auto,rw,nofail 0 1

root@nuc:/# ls -al /disks
total 16
drwxr-xr-x 4 yuji yuji 4096 Jun 11 21:51 .
drwxr-xr-x 22 root root 4096 Jun 11 21:50 …
drwxrwxrwx 1 root root 4096 May 27 21:45 elements
drwxr-xr-x 6 yuji yuji 4096 Jun 11 09:09 ssd

Weird thing is that I’ve chown and chmod the elements folder to yuji:yuji but it changes to root when mounted.

Could it be a permissions issue? Any assistance would be greatly appreciated.

2

That is normal. NTFS does not understand what usernames are. It is designed for a single-user system.

Notice the permissions are 777 (rwxrwxrwx) ?
NTFS uses ACLs and Linux uses permission bits. There is no translation so the driver gives full access to NTFS by default.

The only issue you have is making sure, before mounting the mount point directory has permission of 755.

You should be able to browse to /disks, see elements, click it, and then PMS will start going down into it.

If it’s not, please screenshot what Plex/web is able to see

3

Also, in your /etc/fstab entry for the drive, add these mount options:

uid=yuji,gid=yuji

This will mount the drive with that user/group as the owner.

4

I just realized SNAPs are involved.

Is this PMS installed from the Ubuntu app store or from plex.tv/downloads.

Your error implies it is a SNAP which is isolated from the rest of the machine.

/dev/loop17 107904 107904 0 100% /snap/plexmediaserver/104

Uninstalling the SNAP version then
downloading and installing the DPKG from Plex will work as expected.