Mac player becomes unresponsive for a long time when it starts playing music

Plex Players Desktop Players
1

Server Version#: 1.28.0.5973 (QNAP X86)
Player Version#: 1.49.1.3146-73559c78 (Plex for Mac , MacBook Air (M1, 2020) )

Problem Description

mac player becomes unresponsive for a long time when it starts playing music.Thanks

log

The time when the problem occurred: Beijing time, July 21, 18:08
mac.log.zip (12.4 KB)
Plex Media Server Logs_2022-07-21_18-15-41.zip (2.1 MB)

xml

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="18" librarySectionTitle="音乐" librarySectionUUID="7631a354-0947-4ee6-8da9-64aff3e9e6d0" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1657719163">
<Track ratingKey="84876" key="/library/metadata/84876" parentRatingKey="84874" grandparentRatingKey="84873" guid="local://84876" parentGuid="local://84874" grandparentGuid="plex://artist/5d07bd90403c6402905fd695" type="track" title="琵琶行" grandparentKey="/library/metadata/84873" parentKey="/library/metadata/84874" librarySectionTitle="音乐" librarySectionID="18" librarySectionKey="/library/sections/18" grandparentTitle="群星" parentTitle="单曲" originalTitle="奇然/沈谧仁" summary="" index="1" parentIndex="1" viewCount="2" skipCount="1" lastViewedAt="1658398223" thumb="/library/metadata/84874/thumb/1654721317" parentThumb="/library/metadata/84874/thumb/1654721317" grandparentThumb="/library/metadata/84873/thumb/1654721315" duration="495277" addedAt="1648956079" updatedAt="1658201039" musicAnalysisVersion="1">
<Media id="88085" duration="495277" bitrate="826" audioChannels="2" audioCodec="flac" container="flac">
<Part accessible="1" exists="1" id="131760" key="/library/parts/131760/1648953968/file.flac" duration="495277" file="/share/CACHEDEV5_DATA/Music/s4j4_Music/0 - 群星/0 - 单曲/奇然&沈谧仁 - 琵琶行(抒情版).flac" size="51370023" container="flac" deepAnalysisVersion="6" requiredBandwidths="842,842,842,842,842,842,842,842">
<Stream id="175242" streamType="2" selected="1" codec="flac" index="0" channels="2" bitrate="830" albumGain="-11.13" albumPeak="1.000000" albumRange="10.387189" audioChannelLayout="stereo" bitDepth="16" endRamp="-51.00 0.18;-39.90 9.68;-29.96 11.98;-23.81 13.98;-19.85 14.38;-16.98 14.78;-14.32 14.98;-11.91 15.68;-8.16 17.58;-5.79 17.78;-2.84 18.88;0.17 30.98;4.37 31.18;6.80 31.38;" gain="-11.13" loudness="-11.64" lra="8.53" peak="0.988617" requiredBandwidths="842,842,842,842,842,842,842,842" samplingRate="44100" startRamp="-51.00 0.00;-30.29 0.90;-25.37 1.00;-22.94 1.10;-17.09 1.20;-14.83 1.40;-11.37 2.00;-7.95 3.30;-5.31 3.60;-1.23 3.70;0.62 3.80;3.01 4.00;6.04 7.30;" displayTitle="FLAC (Stereo)" extendedDisplayTitle="FLAC (Stereo)"></Stream>
<Stream id="186004" key="/library/streams/186004" streamType="4" codec="lrc" format="lrc" provider="com.plexapp.agents.localmedia" displayTitle="LRC (外部)" extendedDisplayTitle="LRC (外部)"></Stream>
</Part>
</Media>
<Extras size="0"></Extras>
<Related></Related>
</Track>
</MediaContainer>

Screenshot of when the problem occurs

IMG_3162
IMG_3162817×612 79.3 KB

5

Those mac app logs appear to be the the interface logs and not the logs from the app which would have more info about the playback event.

If this happens again please get the logs in ~/Library/Logs/Plex as well

Would you say it is the same thing these other users are describing? Mac client freezes between tracks

6

Yes this reads similar to what I experienced and reported in Mac client freezes between tracks.

Music starts playing and the client freezes up with a spinning color wheel of death for an amount of time proportional to the size of the file. If the app becomes responsive again and you switch tracks, the problem repeats. I switched to using the web-based client wrapped in a Fluid app.

7

Thanks @chesirecat1

@s4j4 when you are back and is you agree they are the same issue please post in the other existing topic so the reports of that issue can be found in one place where employees have already been responding

8

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