First off I would like to know why you keep responding as though we are attacking you personally? There are many employees that work for Plex, some have been more helpful in allowing us to understand the problems faced, others have not.
I do not know why you are choosing to attack me and use me to generalize the actions of others. I do not aim to call people liars and dismiss their explanations. I do aim, however, to seek a deeper understanding of the issues at hand in hopes that I or someone else may be able to help. We don’t care if you had to ask for help to get it working, we just want it to get there in the end. Which also goes back to the first part about it not being easy. If you are struggling with being able to implement something you can ask for help from the community. There have been work arounds created by others in the community, for example Flex for Google Home integration. And while in its current state it is not an ideal solution, the fact of the matter is there was someone smart enough out there to make something to GET it to work. It may not work the way Plex currently envisions it, but it works now and can be a stepping stone to make the envisioned version a reality. If there is a will there is a way.
In further discussion about features not being easy to implement, simply stating so is a far leap for most people to “just trust me bro”. Further reasoning being provided with specific examples would help aid in the understanding by the users. And for the less technical users who may not be able to fully comprehend the roadblocks being faced, the more technical users in the forum would then be able to help assist moderators in explaining the situation to them. Having to search for off-site answers such as…
and then being vague stating directly that specifics can’t be given diminishes the trust level with the users.
I will admit that further down in the thread a different Plex Employee did offer a more detailed explanation. And I would like to point out that the information provided sparked conversation from the community which lead to a deeper understanding of the issue, suggestions of different angles to take, and requests of how to help, rather than posts “talking down to you” about how this has not yet been completed.
And then comments like yours…
are just straight up combative and show that the user is not the primary concern.
We want to see Plex succeed. We want to be able to help make it what we all envision it can be. But it appears as though some are trying to act as gatekeepers and look down upon us users as to say, “even if we explained it to you, you wouldn’t understand so we aren’t even going to bother”. All of us had to start somewhere, we weren’t born with the knowledge and talents we have today.
