Mark episode played affects entire season

Plex Media Server Metadata & Adding Files
1

Server Version#: 4.57.4
Player Version#: 4.57.4 (web interface on localhost)

I’m having a strange issue with certain TV shows in my library. If a season is entirely unplayed, watching any one episode results in the entire season being marked as played. If I select a single episode and manually mark as played or unplayed, it applies the change to the entire season. If I select an episode and view watch history, the entire season seems to share the same watch history, and any episode I select will show only the last time I watched any episode from that season in the history – including episodes that I have never watched.

Otherwise all of the episodes play perfectly fine, and if I check the metadata everything looks correct…but somehow the watch history and play state seems to be shared across entire seasons! Anyone have any idea what could cause this?

2

Can you provide the xml info from 2 of these episodes after marking only 1 as watched?

3

Here is the one I marked as played:

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="5" librarySectionTitle="TV Shows" librarySectionUUID="418cf922-0e4f-4b27-9097-15ea57b55dca" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1626067009">
<Video ratingKey="19508" key="/library/metadata/19508" parentRatingKey="19386" grandparentRatingKey="19274" guid="com.plexapp.agents.thetvdb://72449/6/6?lang=en" parentGuid="com.plexapp.agents.thetvdb://72449/6?lang=en" grandparentGuid="com.plexapp.agents.thetvdb://72449?lang=en" type="episode" title="Episode 19" titleSort="Abyss" grandparentKey="/library/metadata/19274" parentKey="/library/metadata/19386" librarySectionTitle="TV Shows" librarySectionID="5" librarySectionKey="/library/sections/5" grandparentTitle="Stargate SG-1" parentTitle="Season 6" contentRating="TV-PG" summary="" index="19" parentIndex="6" rating="7.5" viewCount="1" skipCount="1" lastViewedAt="1668800355" year="2002" thumb="/library/metadata/19508/thumb/1666793476" art="/library/metadata/19274/art/1665064772" parentThumb="/library/metadata/19386/thumb/1665064771" grandparentThumb="/library/metadata/19274/thumb/1665064772" grandparentArt="/library/metadata/19274/art/1665064772" grandparentTheme="/library/metadata/19274/theme/1665064772" duration="2533040" addedAt="1665064680" updatedAt="1666793476">
<Media id="34430" duration="2533040" bitrate="1145" width="640" height="352" aspectRatio="1.85" audioChannels="2" audioCodec="mp3" videoCodec="mpeg4" videoResolution="sd" container="avi" videoFrameRate="PAL">
<Part accessible="1" exists="1" id="43178" key="/library/parts/43178/1664892268/file.avi" duration="2533040" file="/media/TV Shows/Stargate SG-1/Season 06/Stargate SG-1 S06E19 - The Changeling.avi" size="366524576" container="avi" deepAnalysisVersion="4" requiredBandwidths="1909,1757,1454,1454,1454,1454,1454,1454">
<Stream id="86287" streamType="1" codec="mpeg4" index="0" bitrate="1018" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codecID="XVID" codedHeight="352" codedWidth="640" frameRate="25.000" height="352" refFrames="1" requiredBandwidths="1782,1629,1329,1329,1329,1329,1329,1329" width="640" displayTitle="SD (MPEG4)" extendedDisplayTitle="SD (MPEG4)"> </Stream>
<Stream id="86288" streamType="2" selected="1" codec="mp3" index="1" channels="2" bitrate="127" audioChannelLayout="stereo" requiredBandwidths="128,128,128,128,128,128,128,128" samplingRate="48000" streamIdentifier="1" displayTitle="Unknown (MP3 Stereo)" extendedDisplayTitle="Unknown (MP3 Stereo)"> </Stream>
</Part>
</Media>
<Writer id="49866" filter="writer=49866" tag="Brad Wright"/>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>

and here is another that I have not watched at all which marked played at the same time:

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="5" librarySectionTitle="TV Shows" librarySectionUUID="418cf922-0e4f-4b27-9097-15ea57b55dca" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1626067009">
<Video ratingKey="19509" key="/library/metadata/19509" parentRatingKey="19386" grandparentRatingKey="19274" guid="com.plexapp.agents.thetvdb://72449/6/6?lang=en" parentGuid="com.plexapp.agents.thetvdb://72449/6?lang=en" grandparentGuid="com.plexapp.agents.thetvdb://72449?lang=en" type="episode" title="Episode 20" titleSort="Abyss" grandparentKey="/library/metadata/19274" parentKey="/library/metadata/19386" librarySectionTitle="TV Shows" librarySectionID="5" librarySectionKey="/library/sections/5" grandparentTitle="Stargate SG-1" parentTitle="Season 6" contentRating="TV-PG" summary="" index="20" parentIndex="6" rating="7.5" viewCount="1" skipCount="1" lastViewedAt="1668800355" year="2002" thumb="/library/metadata/19509/thumb/1666793476" art="/library/metadata/19274/art/1665064772" parentThumb="/library/metadata/19386/thumb/1665064771" grandparentThumb="/library/metadata/19274/thumb/1665064772" grandparentArt="/library/metadata/19274/art/1665064772" grandparentTheme="/library/metadata/19274/theme/1665064772" duration="2530520" addedAt="1665064680" updatedAt="1666793476">
<Media id="34431" duration="2530520" bitrate="1151" width="640" height="352" aspectRatio="1.85" audioChannels="2" audioCodec="mp3" videoCodec="mpeg4" videoResolution="sd" container="avi" videoFrameRate="PAL">
<Part accessible="1" exists="1" id="43179" key="/library/parts/43179/1664892341/file.avi" duration="2530520" file="/media/TV Shows/Stargate SG-1/Season 06/Stargate SG-1 S06E20 - Memento.avi" size="368075306" container="avi" deepAnalysisVersion="4" requiredBandwidths="2220,1695,1695,1695,1695,1695,1695,1695">
<Stream id="86289" streamType="1" codec="mpeg4" index="0" bitrate="1023" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codecID="XVID" codedHeight="352" codedWidth="640" frameRate="25.000" height="352" refFrames="1" requiredBandwidths="2099,1574,1574,1574,1574,1574,1574,1574" width="640" displayTitle="SD (MPEG4)" extendedDisplayTitle="SD (MPEG4)"> </Stream>
<Stream id="86290" streamType="2" selected="1" codec="mp3" index="1" channels="2" bitrate="128" audioChannelLayout="stereo" requiredBandwidths="129,129,129,129,129,129,129,129" samplingRate="48000" streamIdentifier="1" displayTitle="Unknown (MP3 Stereo)" extendedDisplayTitle="Unknown (MP3 Stereo)"> </Stream>
</Part>
</Media>
<Writer id="49866" filter="writer=49866" tag="Brad Wright"/>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>
4

They are both recognized as the same episode. They even have the same episode title.

guid="com.plexapp.agents.thetvdb://72449/6/6?lang=en"

guid="com.plexapp.agents.thetvdb://72449/6/6?lang=en"

There could be a corrupt database in play
or
simply some issue with the old metadata agent.

Is there a reason why you are still using the ancient metadata agent?

5

Interesting…I did try refreshing the metadata but that hasn’t helped; is there a way to remove and re-scan these files? When I go to delete it says it is going to actually delete the file from the filesystem entirely…can I just delete from the DB and let it re-scan?

Not sure about using the “old metadata agent”…does that mean I should be using “Plex TV Series” instead of “The TVDB” or do I need to find an updated Plex package?

Edit: Looks like I just had to copy the folder outside of the library, run a scan on that library in order to delete that season, then move the folder back and run another scan to re-add it…working fine now…odd…but seems to be fixed. Thanks!

6

Precisely.
It won’t get any updates or bugfixes.
https://support.plex.tv/articles/migrating-a-tv-library-to-use-the-new-plex-tv-series-agent-scanner/

7

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