What works for others in their environment may or may not work for you. It doesn’t invalidate the solution for the original poster (or all the other posters for whom the solution worked).
I suggest you start a new thread describing your issue and providing more information such as the Plex app version on your Roku and the Plex media server version and OS it installed on.
I marked it as solved because the issue I reported was solved, and it clearly has been solved for many others. I’m sorry that the solution didn’t work for you, but there are many hundreds of hardware variations possible, any of which could be causing your problem.
Like @darcilicious said, best to open a new ticket with your specific problem instead of being rude.
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