When Plex gets a movie image wrong what’s a good website for downloading movie covers that are the correct size and format? Thanks.
Also, if you point Plex to a url based cover does Plex load that image from the web every time or does Plex download the image itself? Thanks.
just to be sure… when you say “Plex gets the movie image wrong”… do you mean it’s just the poster or the entire metadata (descriptions, cast etc.) don’t fit?
if the entire stuff is off… you should double-check:
Movies > My Movie (Year).mkv or Movies > My Movie (Year) > My Movie (Year).mkv) and refresh your libraryif that’s not the root cause but you just want different artwork / posters… you can check out The Movie Database or even iTunes. There’s a web tool allowing to pick high resolution posters from iTunes by a guy named Ben Dodson.
Or just google "[your movie name]" poster and restrict the results to “large” pictures.
as for iTunes… you don’t have to use the tool listed above… simply find the movie, copy the poster’s URL and replace the trailing 227x227bb or 600x600bb portion by 10000x10000bb. That’ll give you the best available resolution.
Also works for movie collections which are currently not supported by Ben’s form.
Don’t use iTunes.
A few examples:
Plex sees the new/older version of the movie when it’s the opposite. But I see you covered this above.
I have two version of 'It’s a Wonderful Life & It’s a Wonderful Life in color" Plex couldn’t find a cover for the color version.
I have two copies of the movie Amélie, one is Amélie and the other is Amélie-BD, for blue-ray. Come to think of it, I don’t think Plex is even seeing the BD one at all.
you don’t have to use the app iTunes… you can just download their artwork from their homepage – lots of high-res posters 
I’m not entirely sure I can follow you as for the issues.
Is this 2 different releases of the same movie, one in original black & white and one colored?
If so, your movies should be named like this:
Movies > It's A Wonderful Life (1946) > It's A Wonderful Life (1946).mkv Movies > It's A Wonderful Life (1946) > It's A Wonderful Life (1946) - colored.mkv
When you refresh your library, Plex will match them both as the same movie. You will have an option Play Version to pick each of them but with no indicator which is which (Plex assumes it’s 2 different qualities / bitrates as used when optimizing movies for mobile devices).
If you want to show them both as individual items in your library, you can split the item (linked support article also explains how to identify which is which and fix the name of one of them).
Once this is done, you will have the right metadata for both and can select a different poster for one (movie: Edit > Poster – just pick one you like)
should be the exact same approach… however in this case it appears you actually have 2 different qualities of the exact same cut of the film (same length, different quality). So ideally you can actually keep them together – if you do, the Plex icon will show an indicator showing there’s 2 “versions”.
Not sure if you really want to have 2 items representing the exact same movie.
as for naming…
Movies > Amélie (2001) > Amélie (2001) - DVD rip.mkv Movies > Amélie (2001) > Amélie (2001) - Blu-Ray rip.mp4
Correction:
@tom80H said:
If so, your movies should be named like this:
Movies/It’s A Wonderful Life (1946)/It’s A Wonderful Life (1946).mkv
Movies/It’s A Wonderful Life (1946)/It’s A Wonderful Life (1946) - colored.mkv
Should be:
Movies/It’s A Wonderful Life (1946)/It’s A Wonderful Life (1946).mkv
Movies/It’s A Wonderful Life (1946) [Colored]/It’s A Wonderful Life (1946) [Colored].mkv
The Movie and the nesting folder must be named correctly and both must be compliant. Extra **** in file names that makes your file name non-compliant should go in [Brackets] so Plex will ignore it.
@JuiceWSA:
just following the naming conventions…
https://support.plex.tv/articles/200381043-multi-version-movies/
I suppose both versions will work… and by default both will result in having 1 item in the library with 2 files linked to it.
I follow the advice of @OttoKerner in these matters - who apparently knows more about Plex than the Plex Employees tasked with writing the instruction manual. This wouldn’t be the first time Plex’s right hand doesn’t know what it’s left hand is doing.
One thing is certain… if you start adding a lot of bull**** to TV Show Names making your files non-compliant it’s not gonna be too long before **** stops working. I do add some stuff to file names with FileBot, but I make sure everything I add that’s not absolutely ‘Otto Compliant’ is inside a [Bracket]. So Far, So Good. No unexpected behavior - and that’s just the way I like it.
Thanks everyone. Thought I might be able to just download a second image of “It’s A Wonderful Life” so I would have one image in color and one image in B&W, I figured as long as the file name of the .mkv file matched the file name of the .jpg then Plex would match them up? Thanks for your help again.
