Muziek in a playlist stops playing and gives an error

Plex Players Streaming Devices
, ,
1

Server Version#: 4.71.0
Player Version#: 7.26

Hello,

What I do is:

  1. Open plex app on my iphone 13
  2. Connect with bluetooth to my Sonos
  3. Start playing a music playlist
  4. I get an “something whent wrong message” and nothing plays

Btw my music in on a QNAP server but I guess that should not be the issue here. Because If I play the music within the Sonos app the playlist plays just fine.

I added also the logging below. Hope this will help with debugging my issue. If you need more information please let me know.

ID: 1242
version: 1
selected item: 76850
last added: N/A
type: Audio

Up Next (0 objects):
(Empty)

Play Queue (17 objects):

2 Wood Hits And Crashes - Heavy Wood Crash And Fall To The Ground With Light Debris, Explosion Sweeten (76850)

  • Open Your Mind (Restricted mix edit) (76851)
  • Only Love (Future Mix) (76852)
  • A Thousand Days-bwp (76853)
  • Julia Says (76854)
  • Get It On (76855)
  • Cool Blue (76856)
  • One Night With You (76857)
  • Walkin On The Moon (76858)
  • She’s Waiting (76859)
  • Farewell My Summer Love (76860)
  • Back on the Chain Gang (76861)
  • His Friends Are More Than Fond of Robin (76862)
  • Geen ruzie in de auto (76863)
  • Stupid Girl (76864)
  • Give Me The Light (76865)
  • Winter In America (76866)

2021/12/11 11:40:18.271 (160 MB) (12561098) :wrench: PMKNetworkTask.m:197 | Started: 50: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /security/token?scope=all&type=delegation
2021/12/11 11:40:18.272 (160 MB) (12561223) :wrench: PMKNetworkTask.m:197 | Started: 51: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /library/metadata/101344?asyncAugmentMetadata=0&checkFiles=1&includeChapters=1&includeConcerts=1&includeExternalMedia=1&includeExternalMetadata=1&includeExtras=1&includeGeolocation=0&includeMarkers=1&includeMeta=1&includeOnDeck=1&includePlexLinks=1&includePopularLeaves=1&includePreferences=0&includeRelated=1&includeRelatedCount=15&includeReviews=1
2021/12/11 11:40:18.275 (160 MB) (12560858) :wrench: PMKNetworkTask.m:221 | Completed [200]: 50: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /security/token?scope=all&type=delegation
2021/12/11 11:40:18.276 (160 MB) (12560827) :heavy_minus_sign: PMKPlexPlayerConnection.m:714 | Sending command playMedia with ID 2
2021/12/11 11:40:18.289 (160 MB) (12561098) :wrench: PMKNetworkTask.m:221 | Completed [200]: 51: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /library/metadata/101344?asyncAugmentMetadata=0&checkFiles=1&includeChapters=1&includeConcerts=1&includeExternalMedia=1&includeExternalMetadata=1&includeExtras=1&includeGeolocation=0&includeMarkers=1&includeMeta=1&includeOnDeck=1&includePlexLinks=1&includePopularLeaves=1&includePreferences=0&includeRelated=1&includeRelatedCount=15&includeReviews=1
2021/12/11 11:40:18.602 (161 MB) (12560827) :heavy_minus_sign: PMVisualizerView.mm:101 | Viz: Making shader amnesiac
2021/12/11 11:40:18.602 (161 MB) (12560827) :heavy_minus_sign: PMKTrebleAudioPlayer.mm:84 | TREBLE: Visualizer: Screen scale factor is 1.0x.
2021/12/11 11:40:18.609 (161 MB) (12561098) :wrench: PMKNetworkTask.m:197 | Started: 52: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /library/streams/45706/levels?subsample=256
2021/12/11 11:40:18.635 (162 MB) (12561010) :wrench: PMKNetworkTask.m:221 | Completed [200]: 52: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /library/streams/45706/levels?subsample=256
2021/12/11 11:40:26.437 (162 MB) (12560846) :wrench: PMKNetworkTask.m:197 | Started: 53: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): PUT /updater/check?download=0
2021/12/11 11:40:29.171 (162 MB) (12560827) :x: PMKPlayerManager.m:302 | Error loading metadata of type audio: Error Domain=com.alamofire.error.serialization.response Code=-1011 “Request failed: internal server error (500)” UserInfo={NSLocalizedDescription=Request failed: internal server error (500), NSErrorFailingURLKey=https://sonos.plex.tv:443/player/playback/playMedia?address=192-168-178-120.c3278589cd7e4527b241c851510d3532.plex.direct&commandID=2&containerKey=%2FplayQueues%2F1242%3Fown%3D1%26window%3D200%26includeExternalMedia%3D1&key=%2Flibrary%2Fmetadata%2F101344&machineIdentifier=6770a98ce23d4c8fff7d12c9d335cabb8a9208c8&offset=0&port=32400&protocol=https&providerIdentifier=com.plexapp.plugins.library&type=music&X-Plex-Language=nl&X-Plex-Device-Name=iPhone%20van%20neutcomp, com.alamofire.serialization.response.error.data={length = 21, bytes = 0x496e7465726e616c20536572766572204572726f72}, com.alamofire.serialization.response.error.response=<NSHTTPURLResponse: 0x280983020> { URL: https://sonos.plex.tv:443/player/playback/playMedia?address=192-168-178-120.c3278589cd7e4527b241c851510d3532.plex.direct&commandID=2&containerKey=%2FplayQueues%2F1242%3Fown%3D1%26window%3D200%26includeExternalMedia%3D1&key=%2Flibrary%2Fmetadata%2F101344&machineIdentifier=6770a98ce23d4c8fff7d12c9d335cabb8a9208c8&offset=0&port=32400&protocol=https&providerIdentifier=com.plexapp.plugins.library&type=music&X-Plex-Language=nl&X-Plex-Device-Name=iPhone%20van%20neutcomp } { Status Code: 500, Headers {
“Access-Control-Allow-Origin” = (
“*”
);
“Cache-Control” = (
“no-store”
);
“Content-Length” = (
21
);
“Content-Type” = (
“text/plain; charset=utf-8”
);
Date = (
“Sat, 11 Dec 2021 10:40:29 GMT”
);
Server = (
cloudflare
);
“Strict-Transport-Security” = (
“max-age=31536000; includeSubDomains; preload”
);
Vary = (
“Accept-Encoding”
);
“cf-cache-status” = (
BYPASS
);
“cf-ray” = (
“6bbe181269ba7178-DUS”
);
“expect-ct” = (
“max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct\”"
);
“x-frame-options” = (
SAMEORIGIN
);
} }}
2021/12/11 11:40:31.556 (162 MB) (12561241) :wrench: PMKNetworkTask.m:221 | Completed [200]: 53: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): PUT /updater/check?download=0
2021/12/11 11:40:31.558 (162 MB) (12561241) :wrench: PMKNetworkTask.m:197 | Started: 54: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /updater/status
2021/12/11 11:40:31.567 (162 MB) (12560854) :wrench: PMKNetworkTask.m:221 | Completed [200]: 54: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /updater/status
2021/12/11 11:40:31.995 (162 MB) (12560827) :heavy_minus_sign: PMKAppDelegate.m:284 | Application will resign active
2021/12/11 11:40:32.007 (162 MB) (12560827) :wrench: PMKTrebleAudioPlayer.mm:89 | TREBLE: BASS: Application going into background.
2021/12/11 11:40:32.007 (162 MB) (12560827) :heavy_minus_sign: PMKTrebleAudioPlayer.mm:84 | TREBLE: BASS: Suspending player.
2021/12/11 11:40:32.593 (162 MB) (12560827) :x: PMKTrebleAudioPlayer.mm:74 | TREBLE: BASS: Error setting audio session active to 0: De bewerking kan niet worden voltooid. (OSStatus fout 560030580.)
2021/12/11 11:40:33.897 (162 MB) (12560827) :heavy_minus_sign: PMKPlexPlayerConnection.m:714 | Sending command poll with ID 3
2021/12/11 11:40:37.231 (162 MB) (12560827) :heavy_minus_sign: PMKAppDelegate.m:300 | Application did become active
2021/12/11 11:40:37.234 (162 MB) (12560827) :heavy_minus_sign: PMAppDelegate.m:739 | [ITERABLE]: 11:40:37.2330:0x28197ce80:InAppManager:onAppEnteredForeground(notification:):204
2021/12/11 11:40:37.234 (162 MB) (12560827) :heavy_minus_sign: PMAppDelegate.m:739 | [ITERABLE]: 11:40:37.2340:0x28197ce80:InAppManager:onAppEnteredForeground(notification:):211: can’t sync now, need to wait: 7.0312340259552
2021/12/11 11:40:37.235 (162 MB) (12560827) :wrench: PMKTrebleAudioPlayer.mm:89 | TREBLE: BASS: Application returning to foreground.
2021/12/11 11:40:37.238 (162 MB) (12561363) :wrench: PMKNetworkTask.m:197 | Started: 44: Cloud (plex.tv): GET /api/v2/user?includeProviders=1&includeSubscriptions=1
2021/12/11 11:40:37.302 (162 MB) (12560827) :wrench: PMKAppDelegate.m:544 | [AppsFlyer] This is an organic install.
2021/12/11 11:40:37.303 (162 MB) (12560854) :wrench: PMKMetricsEngine.m:353 | Generated identifiable metrics event client:mmp:start {
guid = “2626CAA3-7954-4688-909F-D592ABF95958”;
identifier = “1609355480636-1862898”;
page = source;
sessionIdentifier = “E666AE9D-2B9E-459E-803F-E8CEA4C8AB57”;
setting = 0;
type = idfa;
}
2021/12/11 11:40:37.397 (162 MB) (12561241) :wrench: PMKNetworkTask.m:221 | Completed [200]: 44: Cloud (plex.tv): GET /api/v2/user?includeProviders=1&includeSubscriptions=1
2021/12/11 11:40:37.417 (162 MB) (12560827) :heavy_minus_sign: PMRemoteNotificationManager.m:491 | Successfully registered for remote notifications (token is 9aba69fe045a2269c6214ea3cf8e5fd5f44eb2efc1ee153d519e94726cb7fb4a)
2021/12/11 11:40:37.418 (162 MB) (12561241) :wrench: PMKNetworkTask.m:197 | Started: 45: Cloud (plex.tv): GET /api/v2/home/users
2021/12/11 11:40:37.419 (162 MB) (12561242) :wrench: PMKNetworkTask.m:197 | Started: 30: iPhone van neutcomp (2EA5A974-0BDB-4715-A36B-E59D7238A4FB): PUT http://127.0.0.1:32500/media/providers/server%3A%2F%2F6770a98ce23d4c8fff7d12c9d335cabb8a9208c8%2Fcom.plexapp.plugins.library/connection?auth_token=-vivGxxxxxxxxxxxxxxx&connectionType=local&url=https://192-168-178-120.c3278589cd7e4527b241c851510d3532.plex.direct:32400
2021/12/11 11:40:37.453 (162 MB) (12561576) :wrench: PMKNetworkTask.m:221 | Completed [200]: 30: iPhone van neutcomp (2EA5A974-0BDB-4715-A36B-E59D7238A4FB): PUT http://127.0.0.1:32500/media/providers/server%3A%2F%2F6770a98ce23d4c8fff7d12c9d335cabb8a9208c8%2Fcom.plexapp.plugins.library/connection?auth_token=-vivGxxxxxxxxxxxxxxx&connectionType=local&url=https://192-168-178-120.c3278589cd7e4527b241c851510d3532.plex.direct:32400
2021/12/11 11:40:37.482 (162 MB) (12561363) :wrench: PMKNetworkTask.m:221 | Completed [200]: 45: Cloud (plex.tv): GET /api/v2/home/users
2021/12/11 11:40:37.553 (162 MB) (12561363) :wrench: PMRemoteNotificationManager.m:499 | [ITERABLE] Successfully registered device token
2021/12/11 11:40:37.736 (162 MB) (12561576) :wrench: PMKNetworkTask.m:197 | Started: 46: Cloud (plex.tv): PUT /devices/2EA5A974-0BDB-4715-A36B-E59D7238A4FB?Connection%5B%5D%5Buri%5D=http://192.168.178.81:32500
2021/12/11 11:40:37.793 (162 MB) (12560843) :wrench: PMKNetworkTask.m:221 | Completed [200]: 46: Cloud (plex.tv): PUT /devices/2EA5A974-0BDB-4715-A36B-E59D7238A4FB?Connection%5B%5D%5Buri%5D=http://192.168.178.81:32500
2021/12/11 11:40:37.794 (162 MB) (12560827) :heavy_minus_sign: PMKConnectionPublisher.m:108 | Connection published: http://192.168.178.81:32500
2021/12/11 11:40:40.384 (161 MB) (12560827) :wrench: PMKGlobalPlaybackContextManager.m:65 | Clearing cached metrics contexts
2021/12/11 11:40:40.437 (161 MB) (12561242) :wrench: PMKNetworkTask.m:197 | Started: 55: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /playlists?playlistType=audio,video&sort=titleSort
2021/12/11 11:40:40.437 (161 MB) (12561576) :wrench: PMKNetworkTask.m:197 | Started: 56: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /playlists?playlistType=audio,video&sort=titleSort
2021/12/11 11:40:40.437 (161 MB) (12561241) :wrench: PMKNetworkTask.m:197 | Started: 57: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /photo/:/transcode?height=3&minSize=1&url=http://127.0.0.1:32400/playlists/82524/composite/1633438015&width=360
2021/12/11 11:40:40.454 (161 MB) (12560827) :wrench: PMKLogging.m:29 | Refreshing Download subscriptions
2021/12/11 11:40:40.455 (161 MB) (12561241) :wrench: PMKNetworkTask.m:197 | Started: 31: iPhone van neutcomp (2EA5A974-0BDB-4715-A36B-E59D7238A4FB): POST http://127.0.0.1:32500/media/providers/remote/sync
2021/12/11 11:40:40.459 (161 MB) (12561241) :wrench: PMKNetworkTask.m:221 | Completed [200]: 31: iPhone van neutcomp (2EA5A974-0BDB-4715-A36B-E59D7238A4FB): POST http://127.0.0.1:32500/media/providers/remote/sync
2021/12/11 11:40:42.865 (158 MB) (12560854) :wrench: PMKNetworkTask.m:221 | Completed [200]: 55: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /playlists?playlistType=audio,video&sort=titleSort
2021/12/11 11:40:42.873 (158 MB) (12560854) :wrench: PMKNetworkTask.m:221 | Completed [0]: 57: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /photo/:/transcode?height=3&minSize=1&url=http://127.0.0.1:32400/playlists/82524/composite/1633438015&width=360
2021/12/11 11:40:42.873 (158 MB) (12561242) :wrench: PMKNetworkTask.m:197 | Started: 58: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /photo/:/transcode?height=3&minSize=1&url=http://127.0.0.1:32400/playlists/82524/composite/1633438015&width=360
2021/12/11 11:40:42.877 (158 MB) (12561241) :wrench: PMKNetworkTask.m:221 | Completed [200]: 56: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /playlists?playlistType=audio,video&sort=titleSort
2021/12/11 11:40:42.886 (158 MB) (12560854) :wrench: PMKNetworkTask.m:221 | Completed [404]: 58: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /photo/:/transcode?height=3&minSize=1&url=http://127.0.0.1:32400/playlists/82524/composite/1633438015&width=360
2021/12/11 11:40:42.886 (158 MB) (12561576) :wrench: PMKNetworkTask.m:197 | Started: 59: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /photo/:/transcode?height=3&minSize=1&url=http://127.0.0.1:32400/playlists/82524/composite/1633438015&width=360
2021/12/11 11:40:42.895 (158 MB) (12561602) :wrench: PMKNetworkTask.m:221 | Completed [404]: 59: QNAP NAS (6770a98ce23d4c8fff7d12c9d335cabb8a9208c8): GET /photo/:/transcode?height=3&minSize=1&url=http://127.0.0.1:32400/playlists/82524/composite/1633438015&width=360
2021/12/11 11:40:43.423 (158 MB) (12560843) :wrench: PMKNetworkTask.m:197 | Started: 32: iPhone van neutcomp (2EA5A974-0BDB-4715-A36B-E59D7238A4FB): GET http://127.0.0.1:32500/
2021/12/11 11:40:43.439 (158 MB) (12560843) :wrench: PMKNetworkTask.m:221 | Completed [200]: 32: iPhone van neutcomp (2EA5A974-0BDB-4715-A36B-E59D7238A4FB): GET http://127.0.0.1:32500/

2

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