Hi all,
I have recently bought a 4k 55" Sony bad boy and wanted to use my PLEX server to push some 4k movies I have on it,
However, when I run either the PLEX app on the TV itself, or use another device to push the 4k to the tv it shows the following error:
“Your processor in the server is not powerful enough to transcode this smoothly” (or something to the effect of)
I have set the PLEX to use “Auto” to pick what type of transcoding quality and CPU intensity to use, and on the TV side of things I have set it to “original quality”
My Devices and specs are below:
TV - Sony KD-55X8509C
Server - HP Gen8 Microserver, Xeon E3-1265L, 16GB RAM, Windows server TP5, 2 x 1GB connections in LDAP Teaming,
Please could someone tell me, should I really be seeing this error or is something not quite right?
I have the same tv. But I have plex on my hackintosh which has a i5 -3570k and it will play it no problems as its direct play. Most of my 4K content is in mkv with x265
Also check the audio codecs in the video with what the Sony can play Directly. If the source audio isn’t compatible, the transcoder will be invoked.
A Synology DS1813+ (Atom D2700 CPU) can play 58 Mbps, 4K UHD, DirectPlay over wifi with no issues when the source is prepared correctly (which does include 7.1 audio).
This is a short (2 min) iphone cam as demonstration.
I would convert the files so you can ensure they direct play. Perhaps use ffmpeg to convert to profile 4.0, using h265 in the .mp4 container. Also ensure you have an audio source that can be direct played. I would recommend the following script file for conversions…
…using the latest ffmpeg binary from here (chose Static)…
…I would also use a Client that can direct play 4k (Roku 4, new Amazon Fire TV). Though rumor is a new Roku is coming out in a week or so… you may want to wait on that… I know the rumor is for a Roku Ultra line that has even better 4k support.
I use the above files to convert everything in my library to h264/h265 with a 4.0 profile (more compatibility for Clients to all direct play) and create an AAC 256k 2 channel audio (again for direct play compatibility) into an .mp4 container (again, for direct play purposes). If you follow these rules, you will find pretty much everything will direct play for pretty much any client.
To me, transcoding 4k pretty much defeats the purpose in 4k to begin with.
@ash3000k said:
Hi all,
I have recently bought a 4k 55" Sony bad boy and wanted to use my PLEX server to push some 4k movies I have on it,
However, when I run either the PLEX app on the TV itself, or use another device to push the 4k to the tv it shows the following error:
“Your processor in the server is not powerful enough to transcode this smoothly” (or something to the effect of)
I have set the PLEX to use “Auto” to pick what type of transcoding quality and CPU intensity to use, and on the TV side of things I have set it to “original quality”
My Devices and specs are below:
TV - Sony KD-55X8509C
Server - HP Gen8 Microserver, Xeon E3-1265L, 16GB RAM, Windows server TP5, 2 x 1GB connections in LDAP Teaming,
Please could someone tell me, should I really be seeing this error or is something not quite right?
That processor has 7000 Passmarks. There’s no reason it can’t do this
Please go to the file which PMS complains about, get the media info (“Get Info”), copy and paste that here.
Using this information, having looked at the Sony specifications, I will show you just what to do so it will play.
To confirm what I’ve read, I ask you to check what audio formats your current television firmware revision now supports.
I don’t really want to be converting anything as that’s pretty much against my whole reasoning in getting a 4k tv and good plex server, I want it to be as good quality and lossless as possible really, no point in converting a 4k movie with 7.1 surround into stereo audio?(unless I’m missing something?)
here is the info for the one that is saying about the lack of connection speed:
"Media
Video Resolution 4K
Duration 2:31:37
Bitrate 61936 kbps
Width 3840
Height 2160
Aspect Ratio 1.78
Container MKV
Video Frame Rate 24p
Video Profile main 10
Part
Duration 2:31:37
File Batman v Superman Dawn of Justice (2016)( 4K ).mkv
Size 65.60 GB
Container MKV
Video Profile main 10
Codec HEVC
Bitrate 60064 kbps
Bit Depth 10
Chroma Subsampling 4:2:0
Color Range tv
Color Space smpte170m
Duration 2:31:37
Frame Rate 23.976 fps
Frame Rate Mode cfr
Height 2160
Level 18.3
Pixel Format yuv420p10
Profile main 10
Ref Frames 1
Width 3840
Codec AC3
Channels Stereo
Bitrate 640 kbps
Audio Channel Layout stereo
Bit Depth 16
Bitrate Mode CBR
Dialog Norm -31 dB
Duration 2:31:37
Sampling Rate 48000 Hz
Title Stereo"
That video info is FINE! That’s perfect. I run 58 Mbps, 7.1 without issue.
As long as the set is 2013 and newer, which by being 4K it has to be, the Plex app is will do it.
I’ve not used or seen the app but if like the Samsung app, go into the Plex settings and turn the Quality settings up as high as you can get them. On the Samsung, I just pushed them right to the maximum.
Because 4K pushing a lot of data over Wifi, I set the buffers up high too. What you see is about 8 seconds of delay from the time you press Play until it begins. This is the ONLY buffering you will see even at that bit rate.
Ok… so you’re hard-wired… That’s 90% of the battle. Getting 113 MB/sec (decimal) is proof you’re getting the full gigabit download side of the connection.
It MUST be in the internal settings. Go through them VERY carefully, Anywhere you can set it for “Direct Play” or “Direct Stream” you’re good.
Just for laughs, if you put the file on a thumb drive and plug it in? will it play natively through the TV’s other media app?
If that works, then the Sony firmware is where the Samsung firmware was 18 months ago… 'buggy as ■■■■".
For a while, it was necessary to put the files on a USB 3.0 drive, plug that into the tv and play that way.
