I’m having the ghost server issue that many others have reported.
In short. We first had a server on our iMac (server name:‘iMac’), before shifting everything to a NAS (server name: ‘NasReid’).
Despite removing ‘iMac’ from the iMac (and from my Plex admin account), it’s old empty ghost libraries are still showing up on various apps (iPhone, iPad, Amazon Fire Stick etc).
To clarify, when I login through the web app I can’t see the old server (‘iMac’), and it’s not listed in authorised devices (only the newer ‘NasReid’ is).
Can someone delete the ‘iMac’ ghost server/libraries from everything please?
Confirming this is happening in accounts that didn’t have access when we were using ‘iMac’ initially (so they never had them favourited to begin with).
It is possible to un-favourite them on the iPhone app, but the new Plex app in Amazon = ghost libraries are showing under ‘Libraries’, on top of the new server ones.
Then if you select ‘See All Libraries’, this only has the new server’s libraries available to favourite, but still says ‘X Favorite Libraries’ (which is the total number including the old ghost libraries). In short… there’s no way to de-select them from favourites in there.
Have tried submitting a support ticket in the billing section at the link you provided, thank you.
Hey @dane22, FYI, tried to create a support ticket at that link but was emailed back saying no support is offered there, and I need to post in the forums only.
(Side note: frustrating as a customer support model to outsource support to the community as the first step, but anyway, here we are…)
