No Dialogue (Voices), just background sound and music

There is currently only one way - downmix 5.1 to 2.0 OUTSIDE of Plex.

The FireTV App is dumbstruck when faced with this issue, does not downmix in the app and nothing you do will force Plex to do the downmixing in a transcode.

If you have, and can run Xmedia Recode - it can happen in moments.