No Upgrade/Install

Hi, yesterday I wanted to update plex to the version “plexmediaserver_1.23.5.4801-bc4dd58bb_amd64.deb”, the installation always breaks off or gets stuck.

apt install plexmediaserver
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Recommended packages:
  beignet-opencl-icd
The following NEW packages will be installed:
  plexmediaserver
0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 81.4 MB of archives.
After this operation, 222 MB of additional disk space will be used.
Get:1 https://downloads.plex.tv/repo/deb public/main amd64 plexmediaserver amd64 1.23.4.4805-186bae04e [81.4 MB]
Fetched 81.4 MB in 1s (64.5 MB/s)           
Selecting previously unselected package plexmediaserver.
(Reading database ... 197678 files and directories currently installed.)
Preparing to unpack .../plexmediaserver_1.23.4.4805-186bae04e_amd64.deb ...
PlexMediaServer install: Pre-installation Validation.
PlexMediaServer install: Pre-installation Validation complete.
Unpacking plexmediaserver (1.23.4.4805-186bae04e) ...
Setting up plexmediaserver (1.23.4.4805-186bae04e) ...

Configuration file '/etc/apt/sources.list.d/plexmediaserver.list'
 ==> File on system created by you or by a script.
 ==> File also in package provided by package maintainer.
   What would you like to do about it ?  Your options are:
    Y or I  : install the package maintainer's version
    N or O  : keep your currently-installed version
      D     : show the differences between the versions
      Z     : start a shell to examine the situation
 The default action is to keep your current version.
*** plexmediaserver.list (Y/I/N/O/D/Z) [default=N] ? n
PlexMediaServer install: PlexMediaServer-1.23.4.4805-186bae04e - Installation starting.
PlexMediaServer install: 
PlexMediaServer install: Now installing based on:
PlexMediaServer install:   Installation Type:   New
PlexMediaServer install:   Process Control:     systemd
PlexMediaServer install:   Plex User:           plex
PlexMediaServer install:   Plex Group:          plex
PlexMediaServer install:   Video Group:         video
PlexMediaServer install:   Metadata Dir:        /var/lib/plexmediaserver/Library/Application Support
PlexMediaServer install:   Temp Directory:      /tmp 
PlexMediaServer install:   Lang Encoding:       en_US.UTF-8
PlexMediaServer install:   Intel i915 Hardware: Not found
PlexMediaServer install:   Nvidia GPU card:     Not Found
PlexMediaServer install:  
PlexMediaServer install: Completing final configuration.

Progress: [ 60%] [############################################################################################################################################################........................................................................................................]

I already completely deleted plex from my Ubuntu system and tried it again.
to get, but the same upper problem always comes up.

OS is Ubuntu Hirsute

could now install plex via “snap” but plex does not start. Since plex does not create the directory under /var/lib/ …

root@tokushu /home # service plexmediaserver status
● plexmediaserver.service - Plex Media Server
     Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
     Active: failed (Result: exit-code) since Mon 2021-07-19 10:15:15 CEST; 22min ago

Jul 19 10:15:15 tokushu.anime-mitsuketa.tokyo systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 3.
Jul 19 10:15:15 tokushu.anime-mitsuketa.tokyo systemd[1]: Stopped Plex Media Server.
Jul 19 10:15:15 tokushu.anime-mitsuketa.tokyo systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Jul 19 10:15:15 tokushu.anime-mitsuketa.tokyo systemd[1]: plexmediaserver.service: Failed with result 'exit-code'.
Jul 19 10:15:15 tokushu.anime-mitsuketa.tokyo systemd[1]: Failed to start Plex Media Server.
root@tokushu /home # service plexmediaserver start
Job for plexmediaserver.service failed because the control process exited with error code.
See "systemctl status plexmediaserver.service" and "journalctl -xe" for details.
root@tokushu /home # service plexmediaserver status
● plexmediaserver.service - Plex Media Server
     Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
     Active: activating (auto-restart) (Result: exit-code) since Mon 2021-07-19 10:38:21 CEST; 2s ago
    Process: 1170235 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" (code=exited, status=1/FAILURE)

What is the CPU please?

Also, after it fails, but before restarting the OS, please go get and attach /tmp/plexinstaller.log here for review.

CPU is: i7-6700

Log:

# Plex Media Server installation configuration info:  Mon Jul 19 09:43:23 PM CEST 2021
Init=0
Systemd=1
Custom=0
LinuxContainer=0
NewInstall=1
HaveOverride=0
OverrideFile=""
PlexUser="plex"
PlexGroup="plex"
VideoGroup="video"
AppSuppDir="/var/lib/plexmediaserver/Library/Application Support"
PlexTempDir="/tmp"
LangEncoding="en_US.UTF-8"
ExistingVersion=12305
HaveHardware=0
HaveTranscoderPref=0
NeedUser=0
NeedGroup=0
NeedVideo=0
Verbose=1
Running=1
Errors=0
Warnings=0
HaveIntel=1
HaveIntelCore=1
HaveIntelXeon=0
Havei915=0
HaveNvidia=0
Processor=Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz
CPUSKU=6700
NeedOpenCL=0
NeedBeignet=0
NeedIntelCompute=0
HaveIntelGmmlib=0
HaveIntelIGCCore=0
HaveIntelIGCOpenCL=0
HaveIntelOpenCL=0
HaveIntelOCLoc=0
HaveIntelZeroGPU=0
HaveIntelCompute=0
HaveBeignet=0
HaveOpenCL=1
Platform="D3401-H1"
Processor="Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz"
Distro="Ubuntu 21.04"
Kernel="Linux tokushu.xxxx.tokyo 5.11.0-22-generic #23-Ubuntu SMP Thu Jun 17 00:34:23 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux"
Memory="31882 2608 27824"

After the reboot I deleted the “snap” package again and was able to install the “deb” package without any problems

sudo dpkg -i plexmediaserver_1.23.5.4841-549599676_amd64.deb 
Selecting previously unselected package plexmediaserver.
(Reading database ... 197678 files and directories currently installed.)
Preparing to unpack plexmediaserver_1.23.5.4841-549599676_amd64.deb ...
PlexMediaServer install: Pre-installation Validation.
PlexMediaServer install: Pre-installation Validation complete.
Unpacking plexmediaserver (1.23.5.4841-549599676) ...
Setting up plexmediaserver (1.23.5.4841-549599676) ...
PlexMediaServer install: PlexMediaServer-1.23.5.4841-549599676 - Installation starting.
PlexMediaServer install: 
PlexMediaServer install: Now installing based on:
PlexMediaServer install:   Installation Type:   Update
PlexMediaServer install:   Process Control:     systemd
PlexMediaServer install:   Plex User:           plex
PlexMediaServer install:   Plex Group:          plex
PlexMediaServer install:   Video Group:         video
PlexMediaServer install:   Metadata Dir:        /var/lib/plexmediaserver/Library/Application Support
PlexMediaServer install:   Temp Directory:      /tmp 
PlexMediaServer install:   Lang Encoding:       en_US.UTF-8
PlexMediaServer install:   Intel i915 Hardware: Not found
PlexMediaServer install:   Nvidia GPU card:     Not Found
PlexMediaServer install:  
PlexMediaServer install: Completing final configuration.
PlexMediaServer install: Starting Plex Media Server.
PlexMediaServer install: PlexMediaServer-1.23.5.4841-549599676 - Installation successful.  Errors: 0, Warnings: 0
Processing triggers for desktop-file-utils (0.26-1ubuntu1) ...
Processing triggers for bamfdaemon (0.5.5+21.04.20210119-0ubuntu1) ...
Rebuilding /usr/share/applications/bamf-2.index...
Processing triggers for mailcap (3.68ubuntu1) ...
Processing triggers for gnome-menus (3.36.0-1ubuntu1) ...
service plexmediaserver status
● plexmediaserver.service - Plex Media Server
     Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
     Active: active (running) since Mon 2021-07-19 21:50:33 CEST; 1min 42s ago
    Process: 15961 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" (code=exited, status=0/SUCCESS)
   Main PID: 15963 (Plex Media Serv)
      Tasks: 110 (limit: 38132)
     Memory: 216.6M
     CGroup: /system.slice/plexmediaserver.service
             ├─15963 /usr/lib/plexmediaserver/Plex Media Server
             ├─16025 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-549599676/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.23.5.4841-549599676 /usr/lib/plexmediaserver/Resources/Plug-ins-549599676/System.bundle
             ├─16066 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.23.5.4841-549599676 32600
             ├─16102 Plex Plug-in [tv.plex.agents.series] /usr/lib/plexmediaserver/Resources/Plug-ins-549599676/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.23.5.4841-549599676 /usr/lib/plexmediaserver/Resources/Plug-ins-549599676/PlexSerie>
             ├─16103 Plex Plug-in [org.musicbrainz.agents.music] /usr/lib/plexmediaserver/Resources/Plug-ins-549599676/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.23.5.4841-549599676 /usr/lib/plexmediaserver/Resources/Plug-ins-549599676/Mu>
             ├─16305 Plex Plug-in [tv.plex.agents.music] /usr/lib/plexmediaserver/Resources/Plug-ins-549599676/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.23.5.4841-549599676 /usr/lib/plexmediaserver/Resources/Plug-ins-549599676/PlexMusic.>
             ├─16407 Plex Plug-in [com.plexapp.agents.thetvdb] /usr/lib/plexmediaserver/Resources/Plug-ins-549599676/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.23.5.4841-549599676 /usr/lib/plexmediaserver/Resources/Plug-ins-549599676/TheT>
             ├─16525 Plex Plug-in [tv.plex.agents.movie] /usr/lib/plexmediaserver/Resources/Plug-ins-549599676/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.23.5.4841-549599676 /usr/lib/plexmediaserver/Resources/Plug-ins-549599676/PlexMovieN>
             └─16546 Plex Plug-in [com.plexapp.agents.imdb] /usr/lib/plexmediaserver/Resources/Plug-ins-549599676/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.23.5.4841-549599676 /usr/lib/plexmediaserver/Resources/Plug-ins-549599676/PlexMov>


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