Nvidia shield direct play 4k files not playing

Server Version#:1.24.5.5173 smb
Player Version#:8.25.1.28703

When I try to play 4k movie or TV series it buffersPlex Media Server Logs_2021-11-08_17-30-36.zip (1.5 MB)
for ages then either doesn’t play at all or stops and starts constantly. The files play seamlessly through vlc on the same same nvidia shield.

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