Hi guys,
Suddenly last night I could not access my library on ATV. Running OpenPlex on Mac Mini Server.
It picks up my local and remote libraries, on deck and recently added content - but if I go into any of them, I just get the “Accessing Trailers” forever.
PlexConnect log attached:
15:34:18 PlexConnect: Version: 0.5-RevenantDev-230316
CyberGhost’s theme? Do you have this issue with baa’s theme of PlexConnect? Good chance this is a theme related issue not OpenPlex…
Yeah, Cyberghost theme…
I’ll try reinstall the theme again
I did upgrade the OpenPlex app and then got a message to say plexconnect folder is corrupted, please reinstall theme (and so I did). That’s roughly when the issue started
@wahlman.j said:
15:34:18 PlexConnect: Version: 0.5-RevenantDev-230316CyberGhost’s theme? Do you have this issue with baa’s theme of PlexConnect? Good chance this is a theme related issue not OpenPlex…
PlexConnect/Version.py at master · cyb3rgh05t/PlexConnect · GitHub
Tried to reinstall CyberGhost theme, same thing.
Then tried to install iBaa theme and also nothing. Log with iBaa thene attached.
Can you try using google DNS (8.8.8.8) in your OSX ? It may be silly, but some users are complaining that PMS is not found by PlexWeb when IP addresses are searched using dashes as separators in the ip address instead of points, like PlexConnect is doing in your case, and in those cases using 8.8.8.8 as DNS seems to solve the problem.
@moody_blue said:
Can you try using google DNS (8.8.8.8) in your OSX ? It may be silly, but some users are complaining that PMS is not found by PlexWeb when IP addresses are searched using dashes as separators in the ip address instead of points, like PlexConnect is doing in your case, and in those cases using 8.8.8.8 as DNS seems to solve the problem.
So use google dns only or just add it in to my config?
Before making any changes you can try to access PMS with PlexWeb. If it works it means that your ISP supports the security change that has been implemented lately in plex.tv, therefore there is no need to change the DNS. The solution for your PlexConnect problem will be something else.
Supposing that PlexWeb can’t access PMS, you need to replace the DNS definition on that machine with the google DNS (8.8.8.8 and 8.8.4.4). If that works then test PlexConnect again. If this does not work then edit Settings.cfg so that PlexConnect uses google’s DNS instead of what is specified there.
Please report your findings, if the DNS change solves your problem, then @baa / @roidy will have to decide if a change to the PlexConnect code is necessary.
@moody_blue said:
Before making any changes you can try to access PMS with PlexWeb. If it works it means that your ISP supports the security change that has been implemented lately in plex.tv, therefore there is no need to change the DNS. The solution for your PlexConnect problem will be something else.Supposing that PlexWeb can’t access PMS, you need to replace the DNS definition on that machine with the google DNS (8.8.8.8 and 8.8.4.4). If that works then test PlexConnect again. If this does not work then edit Settings.cfg so that PlexConnect uses google’s DNS instead of what is specified there.
Please report your findings, if the DNS change solves your problem, then @baa / @roidy will have to decide if a change to the PlexConnect code is necessary.
Definitely works without changing DNS
I can access plex when not at either of my server locations and it plays. (iOS app)
When using ATV at home, it picks up both local and remote servers, but I cannot browse or watch anything?
Are you signed into myplex in the settings tab of PlexConnect? Are you in a plex home now? I had a similar issue and not being signed into myplex was the culprit while in a plex home which makes sense since you don’t want anyone to just hook up a aTV to your network without authorization.
@wahlman.j said:
Are you signed into myplex in the settings tab of PlexConnect? Are you in a plex home now? I had a similar issue and not being signed into myplex was the culprit while in a plex home which makes sense since you don’t want anyone to just hook up a aTV to your network without authorization.
Im signed in to myplex and logged in as my user (Main user)
My python version is 2.7 - is this maybe an issue?
How can I delete plexconnect, python, CLT and PIL and start from scratch?
Your python version is good. If you reinstall OpenPlex it will install/update most of that again. CLT/PIL/Python shouldn’t be an issue.
What do you mean:
When using ATV at home, it picks up both local and remote servers, but I cannot browse or watch anything?
Could you elaborate?
@wahlman.j said:
Your python version is good. If you reinstall OpenPlex it will install/update most of that again. CLT/PIL/Python shouldn’t be an issue.What do you mean:
When using ATV at home, it picks up both local and remote servers, but I cannot browse or watch anything?
Could you elaborate?
I have 2 servers, one at home and one at my moms.
My ATV at home is the issue. If I go into trailers, it discovers both my server and my moms server but I cannot go in to anything.
My ATV displays on deck and recently added (on the main screen, under discovered libraries) but I cannot go into the info to choose play etc.
E.G If I click on TV Shows under either local or remote server, it just sticks on “Accessing Trailers”
Can you post a log when switching from the library tab to shared library tab using iBaa theme. Also what are you library views set as when using his theme? Can you set the library tab to use “list” view and see if it populates your servers? I still don’t believe this is a issue with OpenPlex but more a PMS/Plex.tv account issue. Also try to republish both your servers to see if something is hung up on your Plex.tv account. Also try to leave one of your PMS (servers) off temporarily to see if you can narrow down the culprit.
@poiromaniax Did you rename the directories without reparametrizing PMS to access the new ones ? This is know to create symptoms similar to your’s.
Edit: If one of the ATV’s is Ok and the other is not I would suggest a factory restore of the “failing” ATV and reload the certs.
Thanks @wahlman.j and @moody_blue
Ill try reload the Apple TV first and if still freaking out, will post logs etc
Wiping the ATV didn’t help at all. Same issue
Will pull some logs.
@wahlman.j - my theme is iBaa and set to list view anyway. I’ve tried grid too but nada
@wahlman.j Heres the log when switching libraries
IOError: [Errno 2] No such file or directory: '/Applications/PlexConnect/assets/templates/TVShow/Artwork.xml'
There is an xml missing in the setup…!!
I uninstalled and reinstalled plexconnect and openplex - that fixed it
