Server Version#: 1.17.0.1841
Player Version #: All clients I’ve tried (web 4.8.3/plex player/roku/android)
Using optimize to try to cache 1080 versions of 4k movies, optimize is creating unplayable 1080 copies, that seem to have no audio track and the video lists “Proxy type 42”
Any thoughts?
Have you tried 1.18.0? There were a lot of little things fixed in 1.17.0 (initial release of new transcoder).
Just upgraded to the beta after your comment to try it: 1.18.0.1846
Saw this in the scanner analysis log on one just transcoded with optimizer:
Oct 05, 2019 05:05:01.148 [0x7f919f5bf740] ERROR - [FFMPEG] - moov atom not found
Oct 05, 2019 05:05:01.152 [0x7f919f5bf740] ERROR - Exception analyzing media file ‘/home/user/PMedia/Movies/Opt/Plex Versions/Custom_ Universal TV 5392/DTS (2002).mp4’ (Could not parse /home/user/PMedia/Movies/Opt/Plex Versions/Custom_ Universal TV 5392/DTS (2002).mp4 (error=-1094995529): Invalid data found when processing input)
Oct 05, 2019 05:05:01.169 [0x7f919f5bf740] ERROR - [FFMPEG] - moov atom not found
Oct 05, 2019 05:05:01.170 [0x7f919f5bf740] ERROR - Exception extracting thumbnail from media file ‘’/home/user/PMedia/Movies/Opt/Plex Versions/Custom_ Universal TV 5392/DTS (2002).mp4’ (Could not parse '/home/user/PMedia/Movies/Opt/Plex Versions/Custom_ Universal TV 5392/DTS (2002).mp4 (error=-1094995529): Invalid data found when processing input)
That implies there is no MOOV atom in the file.
Is the original file a MP4 ?
If MP4, please consider making sure there is a MOOV atom in the file.
ffmpeg -i input.mp4 -c copy -movflags faststart output.mp4
It performs two passes. you will see it writing a new MOOV atom at the front of the file.
When complete, put it in place and click “Analyze” in Plex to have it re-analyze the file.
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