Why is it that when us Plex Pass members have issues with Plex there is no support from Plex other than the fourms? where all I get from others is same here, hope they fix it soon. Can you guys at Plex at least notify us there is a problem so we are not spending hours trying to resolve it. I’ll unde…

@nigelpb said: No one bothers to report it correctly That is because there is no proper bug reporting & tracking facility available just a free form forum that may or may not get a response. If there were a proper structured way of reporting issues rather than a rant or ramble in the forum sure…

Dear Plex (Specifically for the attention of PR/Customer relations), I write to you today with hopes of putting strait some queries you may have regarding why you haemorrhage subscribers worse than World of Warcraft; Firstly may I be the (probably umpteenth) person to inform you that basing an…

@rsava said: You do not pay for Plex. Plex is free. You pay for a Plex Pass. Plex Pass gives you certain “benefits” over those that do not pay for a Plex Pass. None of those “benefits” is a support desk. One of those “benefits” is a special section where you can ask for help and get a little bet…

@gh057ofsin said: write to you today with hopes of putting strait some queries you may have regarding why you haemorrhage subscribers worse than World of Warcraft; Is this haemorrhage of subscriber a fact you can prove with some data, or just your “feeling”? Firstly may I be the (probably um…

@gh057ofsin said: @rsava said: You do not pay for Plex. Plex is free. You pay for a Plex Pass. Plex Pass gives you certain “benefits” over those that do not pay for a Plex Pass. None of those “benefits” is a support desk. One of those “benefits” is a special section where you can ask for help …

@zpaolo11x said: First I’m so sorry that you are using Windows for PMS :smiley: Awesome response!

@nigelpb said: No one bothers to report it correctly That is because there is no proper bug reporting & tracking facility available just a free form forum that may or may not get a response. If there were a proper structured way of reporting issues rather than a rant or ramble in the forum sure…

@zpaolo11x said: First I’m so sorry that you are using Windows for PMS :smiley: Hey…I resemble that remark! :wink:

BSOD the DPC_WATCHDOG_VIOLATION I assume your talking about is caused by various driver issues ( and yes brand new computers can have driver issues, as they sit on shelves for a while before bought and updates can be released) if you search DPC_WATCHDOG_VIOLATION on the internet you will find many…

Ok let’s all take a deep breath and let the waters cool a bit here. I would like to kindly remind everyone that we have a set of guidelines for our community forums to help keep the peace and make this a productive environment for everyone. Please resist the urge to burn each other :slight_smile: …

Plex and Technicial Support!!

General Discussions

rsava July 22, 2016, 3:21pm 12

@zpaolo11x said:

First I’m so sorry that you are using Windows for PMS

Awesome response!

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Plex and Technicial Support!!

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