@beckfield said:
An answer to the issue may not exist, but a response can say so. A response that says “We don’t know how to fix this now, but we’ll investigate” is perfectly acceptable.
Totally! This is exactly what we are working on getting better at. Last quarter we piloted something with the Ninjas… we’ll refer to it as “engagement” for now 
hehe (love surprises here), and I’m happy to report it went well and will be rolling it out this quarter. Stay tuned!
