Plex Crash on a daily basis

Hi guys,

Plex is installed on an Unraid 6.5.1 server as the linuxserver.io docker
For the last 5-6 months it keeps on crashing on a daily basis although it’s always up-to-date
any help?

Regards,

@sameerfattal said:
Hi guys,

Plex is installed on an Unraid 6.5.1 server as the linuxserver.io docker
For the last 5-6 months it keeps on crashing on a daily basis although it’s always up-to-date
any help?

Regards,

A deadlock at around 17:06:25 on 10th June
The lockout was noticed at Jun 11, 2018 04:36:23.when the server was restarted

The log has some similarities to ones for a deadlock that is currently being investigated. I cannot tell if it is the same without a process dump taken at the time of the lockout

It would need shell access to the Linux environment on the NAS.
Ensure debug logging remains enabled. Also ensure crash reporting is enabled
when you get the lockout, do the following

in a browser get this request to this server
http://192.168.100.133:32400/connections?X-Plex-Token=xxxxxxxxxxxxxxxxx
Substitute the server token for the xxxxxxxxxxxxxxxxxxx
See this article for how to find the token
https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/

Copy the response to a text file and send it to me by private message referencing this forum topic

Then get a process dump through the command line in Linux in a ssh session
kill -SEGV <pid>
where <pid> is the PID number for the Plexmediaserver process

The crash report should get uploaded when you restart the server

Wait for few minutes and then get the logs zip and attach here

Attached the logs as instructed

@sameerfattal said:
Attached the logs as instructed

Thanks for the logs - it appears that requests were last processed the night before at 23:04:45 on 16 June 2017. I have not been able to locate a crash report for the forced kill -SEGV <pid>

I have sent you a PM to advise you that I have a development build 1.13.4.5217 to update to. Changes were made to address this deadlock.

I need to know exactly which binary you are using so i can provide the right one

I’m on linuxserver’s docker image

I am sorry but I do not have a docker image for the development build. Based on feedback we get from the users who received this version (windows and mac) the fix may get released in beta 1.13.4

Plex Media Server version 1.13.4.5251 has just been released as beta. It has fixes for two deadlocks following investigations from diagnostics provided in this forum thread

See Release Notice Plex Media Server

  • (Playback) Rare deadlock with stopping sessions (#8659)
  • (Streaming Brain) Rare deadlock involving bandwidth limits (#8498)