Server Version#: 1.32.8.7639 Player Version#: I’m trying to install the most current version of PMS but every time i do i get a pop up saying “updating libraries” and then it crashes. plus, now whenever anyone off my network looks at a library, it shows as blank. but the shows can be accessed thro…

yeah thats the weirdest part. i can see all my libraries, my collections, everything on my pc and iphone. but if its off network or on my roku, nothing shows up. but i can still search for anything, i can see play anything i want off the home screen.

Disable support for IPv6 in the advanced settings of Plex server. Then stop and restart the server using its task tray icon.

no change, still can’t see stuff when my phone is on cell data

Try this: on your phone, sign out from your plex account. Delete the plex app. reboot the phone reinstall the plex app. sign it into your plex account. Any change?

No change at all… Works on network but not off. I guess this means the roku isn’t using a direct connection which I should look into as well!

Ok but how does that relate to my initial problem if plex crashing after updating to the current version using my current library? Is there anything I can do about that?

[image] morlock19: Ok but how does that relate to my initial problem if plex crashing after updating to the current version using my current library? You did not report back if repairing the database helped with that. I propose you do that first, before trying to fix the remote access.

oh sorry, i forgot to report… i checked all of the issues there and they either didn’t apply or the change didn’t affect the problem.

Do you have still issues (fully) accessing your server, even from within your home network?

Plex crashes when trying to run new version

Plex Media Server

OttoKerner June 10, 2024, 3:18pm 10

Then I suggest continuing with this: The Basics of Remote Access Troubleshooting

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Plex crashes when trying to run new version

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