Plex crashing randomly due to amdxx64.dll

Plex Players Desktop Players
1

Hi,

My Plex app for Windows is randomly crashing while playing videos, here are all the infos I have below.

The AMD graphic card (RX 6700 non-XT) has been installed a few days ago; I had a Nvidia GTX 1070 before that; I did a clean install of the nvidia drivers before (safe mode) before installing AMD ones.

Thanks in advance for the help !

Server Version : 1.32.5.7516
Player Version : 1.78.2.3975-c5bd0cbb

Faulting application name: Plex.exe, version: 0.0.0.0, time stamp: 0x64ff92fe
Faulting module name: amdxx64.dll, version: 31.0.21031.1005, time stamp: 0x64e511f1
Exception code: 0xc0000005
Fault offset: 0x00000000000bca6f
Faulting process id: 0x133c
Faulting application start time: 0x01d9eae655ca1534
Faulting application path: C:\Program Files\Plex\Plex\Plex.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0395510.inf_amd64_266bc083bb7590df\B395348\amdxx64.dll
Report Id: da3417d7-8a02-49f1-a180-cabc62e92b6b
Faulting package full name: 
Faulting package-relative application ID:
1 Like
2

I am having this issue as well with my new framework laptop. The processor is an AMD Ryzen 7840U. Please let me know if there’s any additional info I can provide.

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