Plex DB repair tool not able to run on DSM 7

Plex Media Server NAS & Devices
22

Unknown. I do not have that level of visibility.

I asked a Plex employee to check your account.

24

@bparone

What error message do you see when trying to upload an attachment?

How are you trying to upload? You can use the upload button (with the up arrow) or you can just drag the file into the message window. Either should work.

Two things to note:

  • 8 MB size limit on attachments
  • Authorized extensions are jpg, jpeg, png, gif, zip, log, txt, gz, tar, and srt. If you need to upload someother type of file (ex: .xml), zip it before uploading.
25

There are no icons for uploading anything, only for inserting a hyperlink.

26

Plex_DB_repair_tool_not_able_to_run_on_DSM_7_-Plex_Media_Server___NAS___Devices-_Plex_Forum_🔊

27

I don’t seem to have an option to ‘clean bundles’. Will that show up after the scan is complete (still running)?

28

It is only available for the server, not individual libraries (MEDIABOX in the screenshot). Click on MORE > and you should see the server, with all libraries listed below it.

Clean Bundles is also available in Settings → Troubleshooting.

29

I think this is going to take a while. It’s rescanning, and out of the roughly 6,400 films in that folder, it has only identified 112 and seems to be slowly gathering metadata about each film. It’s been running for 45 minutes so it might take a day or three.

30

Does it seem normal to be scanning for 1 hour and still being at 112 films? Is this roughly what would be expected?

31

That’s seems very slow, but I don’t know what else is happening with the server.

If possible, pull a set of log files. If you cannot upload to the thread, put them on Dropbox or similar, and post the link.

32

There were way too many logs to upload (this site needs some updating I think). I put them on OneDrive.

33

If you RIGHT-CLICK the Logs folder → Compress to Logs.zip,

you’ll find the Logs.ZIP file uploads easily in most cases. :slight_smile:

Please redo your logs.

34

Here’s the logs. For some reason, the zip file from One Drive had no compression, and was 50 MB. With compression, it is 4 MB, easily under the 8 MB forum limit.

Plex Media Server Logs_2023-06-12_19-14-31.zip (3.9 MB)

The server was definitely spending a lot of time clearing out the info from when it was scanning all of /volume 1.

It is also spending a lot of time generating video thumbnails.

35

@bparone

Did you put media files anywhere in the PlexMediaServer shared folder ?

36

It was established above that both media and metadata paths were included in their library configuration, seemingly unintentionally on their part.

What you see in the logs is likely the fallout from that and its subsequent removal.

37

Yes, I’m sorry
 I had to do a full unwind of the logs.

I see it now.

Apologies for misunderstanding initially

1 Like
38

I could have worded that a lot less jerkily. My apologies for that.

39

what dsm version are you using where the scheduled task ran correctly?

DB Repair Failed
40

No I didn’t.

41

DSM 7.1.1-42962 Update 4

42

So it’s still working on indexing and bringing in metadata, but it’s now over 3250 films so I think it’s now solved.