I updated my plex server to an i5 Gen 8 processor, and reinstalled PMS, beta channel. It seems like every 4k and/or 7.1 audio file I put through conversion fails to convert with a un-descriptive error. I’m a bit frustrated a variety of files consistently fail, and can’t imagine the conversion engine can’t handle high res video/audio as that is the main use case for ripping down media.
Are there obvious known limitations, or diagnostic steps I can perform?
Cool stuff Plex, so I pay money for a lifetime subscription and my support options are go post something in a forum, get your masters degree in reading tech articles to gather and collect logs, then post those and hope somebody helps.
Also, this is a beta version. It’s going to have issues and if you’re using it, the idea is that when you do run into issues, you’re going to report them and most likely provide logs.
Thank you for pointing that out. Is that written down definitively somewhere? The reason I ask is, nowhere in the download UI is it implied Plex Pass downloads are unstable or unsupported.
My impression was the Plex Pass enabled download was an officially support build with feature enabled for subscribers. My assumption was based on the available documentation is beta builds could be prevented by using the Server Settings, General, Download Channel. There is also no visual differentiation in the server settings if you are on a beta or supported build.
I have beta tested for Apple, Nest, Google, Waze, General Motors, Honeywell and many more for years and am completely fine with a beta/un-supported experience when that is what is communicated. I would think a better job could be done indicating to customers when they are in this situation.
I’ll uninstall, clean up, and reinstall per your instructions.
Plex as a company is not known for their ability to communicate well or consistently with its customer base. In doing some digging the other day, I noticed a lot of out of date information on their support site about Plex Pass.
Anyhow, to answer your question, here’s the latest server release announcements: Plex Media Server
Hopefully the stable version will solve the issue you’re experiencing.
Roger, cleaning up and installing now. With this information, I don’t mind switching my train of thought to helping them test betas. I’m happy to do ETL tracing, proc dumps you name it, just not when I’m in “this should be working” mode.
Yep testing that out now. Am at 61% of a 4K SUHD/True-HD conversion with stable transcoder memory usage. This is farther than any previous attempt has gotten before!
