Plex Fireside in the Forums

[hsousa]

@rups0911

Hi - Thank you for running this topic.

My family and I use Plex everyday and love it. We use it for server based movies/TV shows and watching/recording live TV.
We use Plex exclusively on the LG and Samsung smart TV platforms (4 TVs in the household). There is a long running complaint in the forums about the increasingly poor performance of the Plex apps on these TV platforms. I wouldn’t say the apps are unusable but navigation through the UI is slow and laggy and has got worse with each new release on these two platforms. We have had hints from Plex employees that these issues are being looked at but it has been almost two years now since these issues were reported and nothing has improved. Is it Plex’s intention to address these issues on the LG and Samsung platforms? We would all appreciate a meaningful update. Thank you.

Hi @rups0911, thank you for taking the time to reach out this week!

Performance on Smart TVs is a complex problem, and I’m not going to lie: this is likely the platform where we struggle the most in this regard. The sheer number of available models on both LG and Samsung, along with the giant gap in capabilities between them, is astonishing.

I just double-checked and we have internal tickets about this very topic where discussions are ongoing, and our awesome engineers are continually looking for ways to squeeze a bit more performance every chance they get.

Specifically answering your question, it is our intention to address these issues on LG and Samsung, but unfortunately it’s not something we can pin down to one specific problem and provide a timeline right away.

I’m going to tag @sLumpy in here, who’s going to spend some time this cycle specifically investigating performance issues on our web TV app, and who you might’ve seen active around this topic here in the forums.

Alongside this, we’re also going to be making changes in our framework dependencies that we’re hoping will give us some performance gains as well.