PLEX is the ONLY software I purchase that does not come with support, what gives? How do I get support for issues with this software?
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and the support articles, and the contact form in case of billing issues 
https://support.plex.tv
Community run support forums are the same everywhere, and for the most part are equally ineffective.
I’ve used Plex for a while and have resigned myself to solving or working through problems on my own, or simply living with them and hope that Plex discovers and resolves them. My experience has been that most problems do get resolved as the software evolves, although things can move at a glacial pace.
No offense to the people who do respond to questions here, but their effectiveness is hit and miss, and many issues go unanswered entirely. Not the level of customer service that one would hope for.
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But this is NOT a community run support forum. It is set up and run by Plex. The users that post here are more helpful a lot of the time than Plex employees or ninjas (if there is still a ninja class) but that does not make it “community run.”
The jury is still out on whether these new forums will make the Plex’s support better, worse or no change but in no way does the new forum change the basic nature of the support or the forums.
I, for one, am waiting to see how the next week or two goes and how Plex uses these new forums before I make any kind of judgement about the future of Plex’s support. I see signs of improvement but I also see signs of falling back into old patterns. It will take at least another week for the Plex people to get things up and stable and the way they want them.
This is the weekend and I am quite sure some/many/most of them are kicking back a bit and resting up from the stress and extra work that this kind of move always produces. Heck I get all stressed out when I decide to relocate my servers and rearrange my network, this move has to be a LOT worse.
You missed the point, the question is why do I have to resort to community support to BEGIN WITH. This is paid software. Every paid software in the world has technical support (some better than others, but it exists in some form at least). What is wrong with PLEX??
What is wrong with Plex you ask?
You do not have enough time left in your life to read an answer that long.
Maybe I did not miss it but rather ignored it because Plex is NOT paid software. Plex is fully functional in its free mode and the only charge you encounter is small one time charges for some of the client software.
I dislike Plex’s support model but not because it is forum based but rather because, at least in the past, Plex has not been particularly responsive to their users.
Buying a Plex Pass is NOT paying for the software but it is for access to a few special features and that in no way buys you any extra support beyond what Plex offers to everyone.
At the doctor’s office they have a chart with various faces from frowning to smiling, and people are asked to match their pain with a face. Perhaps we need to same thing for frustration levels when people post issues 
Whether these forums are run by Plex or anyone else is less the point than how and when support is provided. On these forums, it comes mostly from the community rather than Plex, and that I believe is the OP’s point. Support requests are not tracked nor aggregated in any organized way, and there is no follow-up for support requests. Often, issues are just cries in the wind (so to speak) that go unheard and unanswered. Hence the frustration with the Plex support model. I can easily concur with this.
Also, Plex follows a fairly conventional freemium model where users can pay to get a better set of features. With most products that use this model it’s not features per se that you pay for. It’s that the features are an inducement to get you to pay for the software, and support the company. I would have to guess the same is true with Plex. The result is still that the software is still commercial, and there will be expectations of support, especially for those that pay. I pay for lots of freemium software, and I generally receive support as part of that package. Whether the issues are with the client software or the server/services, support is there to help resolve my problems. After all, if any part of the chain breaks the products are pretty much useless.
Anyway, Plex provides the support they provide, but they need to expect people to voice their frustration, such as that expressed by the OP. I think of this thread as an informal warning that the support channels do not work well. I agree with this sentiment, and would hope that Plex would hear this and know that they need lots of improvement in this area. I’m sure there are many unhappy people that struggle to get the software to work, and find little relief in these forums.
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