Ok so I have been using plex for a long time now and have upgraded hardware for this dedicated server I have built, specs are as follows:
i7 5820k
32gb RAM
9265-8i LSI Raid Card
4x 4tb HGST drives in raid 5
2x 3tb WD Red Drives in a Raid 1 (this is my plex media READ drive)
1x 500gb Samsung SSD (this is my TRANSCODING DRIVE)
ASRock Fatal1ty micro atx board
Asus RT-AC3100 Router
I have Verizon Fios and have 150mbps up 150mbps down
I have had no problems in the past about people streaming off of this setup, I have typically 1-2 people watching at a time - and about 3 months ago it started lagging for people, like buffering over and over again no matter the quality, I share this with family and friends, and all of them are telling me about buffering issues, so I thought for sure it was something on my end, I have done everything and it is all perfect, and when I use it I NEVER have any issues.
So this is where it gets funny - my sister decided to subscribe to use the app on Xbox or something like that. once she subscribed ALL of her issues were gone
I was under the impression that they don’t need a subscription as long as I have one since I am sharing MY media etc. VERY disappointing if this is the case. Anyone have any input?
having a plex pass or not has no bearing whatsoever on lag/stuttering/etc. Your network is your network.
If you get a Plex Pass your issues will remain.
The only current Plex Pass feature regarding streaming is bandwidth limits which will only lower quality of the streams if needed which your friends can do by lowering the quality manually in whatever player app they are using. or prevent the a stream from happening at all if your bandwidth is not enough. https://support.plex.tv/hc/en-us/articles/227715247-Server-Settings-Bandwidth-and-Transcoding-Limits
you are right, I would have NO expectation of this happening, but it does not explain why it is happening. I have checked the log files and I am rendering in values in the 8’s to 10’s so that should be plenty for 1 or 2 streams at a time. as I have stated above I have Fiber Optic Data that is 150 up 150 down and very little of this is used. I have coordinated with people having issues, and watch the info button on the active streams and I see the streaming/buffering going back and forth, data at their location is plenty (one is my neighbor also with fiber) and my CPU usage is barely touched.
I appreciate your response but unfortunately have not provided any information on why this is happening or how to fix it, from what I can see so far, the only solution that works for some reason is the end user to subscribe to a full plex subscription. Please advise or if you could point me in the direction of support (if there is an alternative or more preferable method than these forums) that would be greatly appreciated
@Anthrax-VX said:
So this is where it gets funny - my sister decided to subscribe to use the app on Xbox or something like that. once she subscribed ALL of her issues were gone
It also sounds like she has changed client devices, which is far more likely going to be what solved her issues.
Post logs showing both people having issues and people not having issues and some comparisons can be drawn.
@Anthrax-VX said:
So this is where it gets funny - my sister decided to subscribe to use the app on Xbox or something like that. once she subscribed ALL of her issues were gone
It also sounds like she has changed client devices, which is far more likely going to be what solved her issues.
Post logs showing both people having issues and people not having issues and some comparisons can be drawn.
they always have used the xbox, i clarified with them, and the issues have gone away, minutes before they were having issues, the moment they subscribed, all issues went away.
so as far as the logs go, i can get logs, but hwo do i derive specific issues of people having issues through the logs and people that are not? or can i just upload the logs to someone on a support team that knows the logs much more fluently and can see any issues?
