plex media server system error

General Discussions
1

0.9.1215.1502 - install success, but on launch I get error that "lyric_lite.dll is missing.
0.9.1504.1679 - install fails with 0x80070017 Data redundancy error.

2

Such install errors occur when windows is not up to date with Service Packs and Windows Update

What version of windows ?
Could you run Windows Update and bring system up to date and check that you do not have any hidden updates eg a Service Pack

3

Plex mdia server broke during during update to newest version. I tried the newest version and the previous version reinstalls: ( I’m using win 8.1)

0.9.1215.1502 - install success, but on launch I get error that "lyric_lite.dll is missing.
0.9.1504.1679 - install fails with 0x80070017 Data redundancy error.

4

Please run Windows Update and make sure all updates are installed

Then reboot and try to install 0.9.15.4
If it fails, please attach the log files created - they would be in %LocalAppData%\Temp named
Plex Media Server_xxxxxxxxxxxxxxxxxxxx.log

Attach using Attach image/file button

5

I updated windows, restarted and installed the plex media server 0.9.15.4 (0.9.1504.1679 download file name). The installation failed and the log file is attached.

Thanks for your help.

6

@jenroh said:
I updated windows, restarted and installed the plex media server 0.9.15.4 (0.9.1504.1679 download file name).

After the Windows Update - did you run it again to confirm it has no more updates? Windows Update may need to be run repeatedly when updates are found and installed - until it says there are no more updates.

@jenroh said:
The installation failed and the log file is attached.

Could you also attach these log files
C:\Users\John\AppData\Local\Temp\Plex Media Server_20160220003305_001_vcredist_repair.log
C:\Users\John\AppData\Local\Temp\Plex Media Server_20160220003305_000_pms.log

7

I repeated windows update several times. There were two KB update files that appeared not to update despite reporting that successful installs. They repeatedly appeared after each “check for updates.”

I repeated the 0.9.15.4 installation (failed). The logs created at that timestamp are attached.

Again, Thanks for your help.

8

@jenroh said:
I repeated windows update several times. There were two KB update files that appeared not to update despite reporting that successful installs. They repeatedly appeared after each “check for updates.”

I repeated the 0.9.15.4 installation (failed). The logs created at that timestamp are attached.

Again, Thanks for your help.

Will have a look at the logs but please could you say which KB updates were failing repeatedly and please confirm again the Windows version

9

A screenshot of the windows update listing is attached. I am using Windows 8.1 Pro; 64 bit OS, x64 based processor.

10

@jenroh said:
A screenshot of the windows update listing is attached. I am using Windows 8.1 Pro; 64 bit OS, x64 based processor.

Thanks - the 2 KBs are KB2990967 and KB3063843
They do not appear to be relevant

KB2990967 relates to the OneDrive desktop
KB3063843 for an issue with size of the registry

The problem with these two is mentioned on a number of web pages eg

http://answers.microsoft.com/en-us/windows/forum/windows8_1-update/unable-to-install-windows-update-kb2990967/ad5a15d3-2385-4e20-8353-e03ea62cea3c?page=1

http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/kb3063843-kb2990967-repeatedly/fa4ad4c2-f4c9-4da0-aab4-7302d55bd425
and a few more - but i do not think they are relevant

I will have a look at your uploaded logs today

11

@jenroh said:
I repeated windows update several times. There were two KB update files that appeared not to update despite reporting that successful installs. They repeatedly appeared after each “check for updates.”

I repeated the 0.9.15.4 installation (failed). The logs created at that timestamp are attached.

Again, Thanks for your help.

The logs are showing failute to install one of the dependencies for VC++ 2015 Redistributable

So it found the VC++ 2015 missing

[0A04:0BA4][2016-02-20T16:58:46]i052: Condition 'NOT Found_ucrtbase_dll' evaluates to true.

It instigated a repair

[1A4C:16D0][2016-02-20T16:59:13]i301: Applying execute package: vcredist_repair, action: Install, path: C:\ProgramData\Package Cache\17B381D3ADB22F00E4AB47CBD91CE0A5B1CCBC70\vcredist_x86.exe, arguments: '"C:\ProgramData\Package Cache\17B381D3ADB22F00E4AB47CBD91CE0A5B1CCBC70\vcredist_x86.exe" /repair /quiet /norestart'

and then

[0020:00C0][2016-02-20T16:59:15]i301: Applying execute package: Windows81_x64, action: Install, path: C:\ProgramData\Package Cache\3ACBF3890FC9C8A6F3D2155ECF106028E5F55164\packages\Patch\x64\Windows8.1-KB2999226-x64.msu, arguments: '"C:\Windows\SysNative\wusa.exe" "C:\ProgramData\Package Cache\3ACBF3890FC9C8A6F3D2155ECF106028E5F55164\packages\Patch\x64\Windows8.1-KB2999226-x64.msu" /quiet /norestart'

But that failed

[1A4C:16D0][2016-02-20T16:59:16]e000: Error 0x80070017: Process returned error: 0x17

[1A4C:16D0][2016-02-20T16:59:16]e000: Error 0x80070017: Failed to execute EXE package.
[0A04:0BA4][2016-02-20T16:59:16]e000: Error 0x80070017: Failed to configure per-machine EXE package.
[0A04:0BA4][2016-02-20T16:59:16]i319: Applied execute package: vcredist_repair, result: 0x80070017, restart: None

which is the CRC error
I will seek advice on this from the Plex Team

May be the outstanding 2 KB updates for Windows Update are stopping further checks for other updates

12

Just remembered that we do have advice for diagnostics for this specific issue
It is given here for windows 7 but need to adapt it for windows 8.1

So start an elevated command prompt window (Run As Administrator) and type in this command
wmic qfe list | findstr 2999226
It would search all installed updates for this KB
If KB2999226 is installed you will see output like this

C:\Windows\system32>wmic qfe list | findstr 2999226
http://support.microsoft.com/?kbid=2999226     AML-SA-LT  Update                        KB2999226               NT AUTHO
RITY\SYSTEM      10/16/2015

If it is installed, uninstall it by using this command
wusa /uninstall /kb:2999226
or use the Programs and Features -> Installed Updates Dialog to uninstall it.

Then download Windows8.1-KB2999226-x64.msu from https://www.microsoft.com/en-us/download/details.aspx?id=49081

and install it using this command
wusa c:\Users\xxxxx\Downloads\Windows8.1-KB2999226-x64.msu /log:c:\users\xxxxx\downloads\kb2999226-install-log.evt
Amend to give path for your Downloads folder

Zip and Send me the log file by Private Message kb2999226-install-log.evt

13

Attached is a zip file with the screen shots I have made today. This is in response to your PM questions.

14

@jenroh said:
Attached is a zip file with the screen shots I have made today. This is in response to your PM questions.

Thank you very much.

I am going to summarize here where we got to and will be discussing with the development team

Came across this web page which describes the problem and gives a possible solution. I will discuss this with the development team

In the interim please could you check presence of KB2919355 by running
wmic qfe list | findstr 2919355

15

As requested, attached are screenshots that 1)confirm that 2919355 is not installed in my computer and 2) confirm that update 2919355 is not applicable to my computer.

Thanks again.

16

@jenroh thanks for providing all the diagnostics.

The issue that you have has been discussed with the Plex development team at length.

The consensus is that this is a Microsoft windows issue. The advice is now the following

Plex Media Server needs to have Microsoft Visual C++ Redistributable for Visual Studio 2015 installed on the system.
If the setup for Plex Media Server is failing as it is here, then the action to take is to download
Visual C++ Redistributable for Visual Studio 2015 Update 1 from https://www.microsoft.com/en-us/download/details.aspx?id=49984
It is the x86 32-bit version that needs to be installed - for both 32-bit and 64-bit windows.

So download and install the 2015 version x86 32-bit file for all systems VC_redist.x86.exe

This download is applicable to
Windows 10 ,
Windows 7 Service Pack 1,
Windows 8,
Windows 8.1,
Windows Server 2003 Service Pack 2,
Windows Server 2008 R2 SP1,
Windows Server 2008 Service Pack 2,
Windows Server 2012 and
Windows Vista Service Pack 2

The web page states that the Visual C++ Redistributable for Visual Studio 2015 Update 1 includes bug fixes to the runtime DLLs and also updated versions for KB 2999226.
(Note that the KB2999226 package is the one for the platform ie x64 for 64-bit windows or x86 for 32-bit windows)

The web page also states
Additional Prerequisite: April 2014 Update (see KB 2919355) and Servicing Stack Update (see KB 2919442 or later) for Windows 8.1 and Windows Server 2012 R2.

Any issues with the installation of the Visual C++ Redistributable for Visual Studio 2015 Update 1 should be referred to Microsoft Technical Support.

Once this is installed then you can go ahead with installing Plex Media Server

17

I resolved this issue by upgrading to windows 10. My SSD had two partitions; a system reserved volume with no drive letter assigned and a volume assigned to the C: drive. No windows updates or the Windows 10 upgrade would work until I assigned a drive letter (H:/) to the “system reserved volume” and made it the active volume. After that I was able to reinstall Plex server.