Plex & Raspberry Pi 4-B - Update error to v1.19.2.2737

Plex Media Server NAS & Devices
1

Server Version#: 1.19.1.2701
Player Version#:

I have trouble updating Plex on my Raspberry Pi 4-B to versione 1.19.2.2737.
I read a lot of threads but found nothing usefull to update the server.
sudo apt update and upgrade show me that there is a new version of the server but after I launch the upgrade I get an error and nothing is installed.

pi@rasp4b-colussi:~ $ sudo apt list --upgradable
Listing… Done
plexmediaserver/public 1.19.2.2737-b69929dab armhf [upgradable from: 1.19.1.2701-6327e27bf]
N: There are 15 additional versions. Please use the ‘-a’ switch to see them.

PlexMediaServer install:
PlexMediaServer install: Pre-installation Validation failed.
PlexMediaServer install: Configuration information discovered:
PlexMediaServer install: Installation Type: Update
PlexMediaServer install: Process Control: systemd
PlexMediaServer install: Plex User: plex
PlexMediaServer install: Plex Group: plex
PlexMediaServer install: Video Group: video
PlexMediaServer install: Metadata Dir: /var/lib/plexmediaserver/Library/Application Support
PlexMediaServer install: Temp Directory: /tmp
PlexMediaServer install: Lang Encoding: en_US.UTF-8
PlexMediaServer install: Transcoding HW: Not found
PlexMediaServer install:
PlexMediaServer install: Pre-installation Validation complete. Errors: 0, Warnings: 1
dpkg: error processing archive /var/cache/apt/archives/plexmediaserver_1.19.2.2737-b69929dab_armhf.deb (–unpack):
new plexmediaserver package pre-installation script subprocess returned error exit status 1
Errors were encountered while processing:
/var/cache/apt/archives/plexmediaserver_1.19.2.2737-b69929dab_armhf.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)

2

I also have a pi4, and did the update yesterday smoothly. Can’t help, bump for you.

3

Thank you Menel. I sincerely do not know the reason why I get such an error. I’ve to skip the update and I’m afraid to purge the software since I’m afraid to have to scan again the whole library… I use the box only for direct streaming, not transcoding anything and not using any web features… but I’d like to get the apt update and upgrade to work again. Hope someone could give me a hint. Thanks. Andrew

4

It looks like you have a problem in your apt database.

However, would you include the rest of the installation script output where the installer printed out the source of the warning?

sudo apt list --upgradable

isn’t how we upgrade so I’m curious about the actual command used to perform the upgrade.

Would you please show the missing part(s) of that output?

5

Thank you Chuck for your kind reply.
Here below you can see the whole log from the SSH connection to my Raspberry Pi 4-B

pi@rasp4b-colussi:~ $ sudo apt update
Hit:1 http://raspbian.raspberrypi.org/raspbian buster InRelease
Hit:2 http://archive.raspberrypi.org/debian buster InRelease
Hit:3 https://downloads.plex.tv/repo/deb public InRelease
Reading package lists... Done
Building dependency tree
Reading state information... Done
1 package can be upgraded. Run 'apt list --upgradable' to see it.
pi@rasp4b-colussi:~ $

pi@rasp4b-colussi:~ $ sudo apt list --upgradable
Listing... Done
plexmediaserver/public 1.19.2.2737-b69929dab armhf [upgradable from: 1.19.1.2701-6327e27bf]
N: There are 15 additional versions. Please use the '-a' switch to see them.
pi@rasp4b-colussi:~ $

pi@rasp4b-colussi:~ $ sudo apt upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following package was automatically installed and is no longer required:
  libgtkmm-2.4-1v5
Use 'sudo apt autoremove' to remove it.
The following packages will be upgraded:
  plexmediaserver
1 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
1 not fully installed or removed.
Need to get 0 B/71.4 MB of archives.
After this operation, 42.0 kB of additional disk space will be used.
Do you want to continue? [Y/n] Y
Reading changelogs... Done
(Reading database ... 159790 files and directories currently installed.)
Preparing to unpack .../plexmediaserver_1.19.2.2737-b69929dab_armhf.deb ...
PlexMediaServer install: Pre-installation Validation.
PlexMediaServer install: Systemd configuration error detected:
PlexMediaServer install: File "/etc/systemd/system/plexmediaserver.service" is leftover from an earlier Debian/Ubuntu bug.
PlexMediaServer install: Please transfer any customizations \(APP_DIR, User, Group, TMPDIR, and/or UMask\) to a proper "/override.conf"
PlexMediaServer install: and reinstall.
PlexMediaServer install: Unit override "/etc/systemd/system/plexmediaserver.service" found.
PlexMediaServer install: Only "/etc/systemd/system/plexmediaserver.service.d/override.conf" is supported.
PlexMediaServer install: Warning:  "/var/lib/plexmediaserver/Library/Application Support" isn't owned by "plex", UID: 999.  Found "pi", UID: 1000 instead. Continuing.
PlexMediaServer install:
PlexMediaServer install: Pre-installation Validation failed.
PlexMediaServer install: Configuration information discovered:
PlexMediaServer install:   Installation Type:  Update
PlexMediaServer install:   Process Control:    systemd
PlexMediaServer install:   Plex User:          plex
PlexMediaServer install:   Plex Group:         plex
PlexMediaServer install:   Video Group:        video
PlexMediaServer install:   Metadata Dir:       /var/lib/plexmediaserver/Library/Application Support
PlexMediaServer install:   Temp Directory:     /tmp
PlexMediaServer install:   Lang Encoding:      en_US.UTF-8
PlexMediaServer install:   Transcoding HW:     Not found
PlexMediaServer install:
PlexMediaServer install: Pre-installation Validation complete.  Errors: 0, Warnings: 1
dpkg: error processing archive /var/cache/apt/archives/plexmediaserver_1.19.2.2737-b69929dab_armhf.deb (--unpack):
 new plexmediaserver package pre-installation script subprocess returned error exit status 1
Errors were encountered while processing:
 /var/cache/apt/archives/plexmediaserver_1.19.2.2737-b69929dab_armhf.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
pi@rasp4b-colussi:~ $
6

Maybe I should follow this guidebook to update plex on raspberry pi 4? And it’s not enough to use apt update and upgrade?

https://www.reddit.com/r/PleX/comments/b43vn4/plex_changing_how_raspberry_pi_users/

Just guessing… sorry. At the moment I had to skip the last update on the plex server to get rid of the new version message.

7

Hope someone from the admins can help.
I get the same error even after uninstalling and reinstalling the plexmediaserver on my Raspberry Pi 4, always get the error on the .deb file… the same error I had when I tried to update the server and it went to try using such .deb package… any hints? Hope someone could help. Thanks, Andrew.

pi@rasp4b-colussi:~ $ sudo apt-get install plexmediaserver
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following NEW packages will be installed:
  plexmediaserver
0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 0 B/71.4 MB of archives.
After this operation, 186 MB of additional disk space will be used.
Selecting previously unselected package plexmediaserver.
(Reading database ... 156664 files and directories currently installed.)
Preparing to unpack .../plexmediaserver_1.19.2.2737-b69929dab_armhf.deb ...
PlexMediaServer install: Pre-installation Validation.
PlexMediaServer install: Systemd configuration error detected:
PlexMediaServer install: File "/etc/systemd/system/plexmediaserver.service" is leftover from an earlier Debian/Ubuntu bug.
PlexMediaServer install: Please transfer any customizations \(APP_DIR, User, Group, TMPDIR, and/or UMask\) to a proper "/override.conf"
PlexMediaServer install: and reinstall.
PlexMediaServer install: Unit override "/etc/systemd/system/plexmediaserver.service" found.
PlexMediaServer install: Only "/etc/systemd/system/plexmediaserver.service.d/override.conf" is supported.
PlexMediaServer install: Warning:  "/var/lib/plexmediaserver/Library/Application Support" isn't owned by "plex", UID: 999.  Found "pi", UID: 1000 instead. Continuing.
PlexMediaServer install:
PlexMediaServer install: Pre-installation Validation failed.
PlexMediaServer install: Configuration information discovered:
PlexMediaServer install:   Installation Type:  Update
PlexMediaServer install:   Process Control:    systemd
PlexMediaServer install:   Plex User:          plex
PlexMediaServer install:   Plex Group:         plex
PlexMediaServer install:   Video Group:        video
PlexMediaServer install:   Metadata Dir:       /var/lib/plexmediaserver/Library/Application Support
PlexMediaServer install:   Temp Directory:     /tmp
PlexMediaServer install:   Lang Encoding:      en_US.UTF-8
PlexMediaServer install:   Transcoding HW:     Not found
PlexMediaServer install:
PlexMediaServer install: Pre-installation Validation complete.  Errors: 0, Warnings: 1
dpkg: error processing archive /var/cache/apt/archives/plexmediaserver_1.19.2.2737-b69929dab_armhf.deb (--unpack):
 new plexmediaserver package pre-installation script subprocess returned error exit status 1
Errors were encountered while processing:
 /var/cache/apt/archives/plexmediaserver_1.19.2.2737-b69929dab_armhf.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
pi@rasp4b-colussi:~ $
8

I think I SOLVED it, after having tried many steps, removing removing+purge, trying also to use a previous version of the .deb server found somewhere in the Internet, at the end I followed the below links and used the --force-overwrite command using the lastest .deb version of the server and it make through.
https://askubuntu.com/questions/141370/how-to-fix-a-broken-package-when-apt-get-install-f-does-not-work

I also followed again but a new plexmediaserver installation procedure for my Raspberry Pi 4 and it did work.
https://sbcguides.com/install-plex-media-server-on-raspberry-pi/

9

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.