Server Version#: Latest public Player Version#: This is a long standing bug. With the work being done on the transcoder in the last release, I thought there might be a chance this would be fixed. But no. When thumbnail generation is turned on, the server will crash at night when running the mainte…

Is this perhaps the same issue I am running into that I reported in this thread: Plex Media Server on mac stops running during maintenance ? Might I be able to “solve” the issue by disabling thumbnail generation? If so, where might I find that setting?

It sounds like it. The generate thumbnails option is on the advanced servers settings, maybe in the maintenance section, but don’t have it in front of me. Turning it off will fix the crashes, but this is NOT a solution, but rather a reduction of functionality.

[image] leejk: Turning it off will fix the crashes, but this is NOT a solution, but rather a reduction of functionality. 100% +1 agreed. But if it prevents me from missing recordings, it’s still (somewhat) better than crashing. Really, though, it needs to be fixed.

Sure enough, after disabling thumbnail generation, the server remained running. This is a rather serious issue that needs to get fixed - I shouldn’t have to choose between thumbnail generation and having a functioning server!

I’ve had a Plex server running for years on my MBP without any issue and last week it started crashing every night during the maintenance window. I tried all the usuals but nothing seemed to helped. After searching I came across this thread and tried disabling the thumbnail creation which worked in …

[image] vlord3: The Plex team needs to get on top of this Exactly. Which begs the question how do we let them know that? The only options I find under “support” are this forum, which appears to not have the desired effect (community support is great, but can’t fix bugs in the code…), or a con…

If we can find a Plex employee to DM, then maybe we can get some traction. AFAIK, there is no direct way to get support as a paid/paying user. Incidentally, I tried the latest beta to see if that would solve the issue and it did not.

Just saw this thread and the other one mentioned above. To be clear, which thumbnails setting is causing this issue for your guys? The preview thumbnails or the chapter thumbnails or both? If you guys cab provide server logs when the crash occurs, I can take a look. To be clear, I have a Mac min…

“generate video previews thumbnails” is the setting on the Library section of the server settings. Turning this on crashes server during maintenance tasks at night. This started about 5 or 6 versions ago. I don’t have a log at the moment but will let it generate one tonight.

Plex Server Crashing Because of Thumbnail Generation

Plex Media Server

Michael4824 December 6, 2021, 1:57pm 6

My server was constantly crashing (Server consistently crashes - #2 by Michael4824), after some digging I found this topic. Turning off video thumbnail generation “fixed” the crashes, but I agree turning off a feature is not a fix. Curious if this is a Mac only issue as all three of us are on Macs.

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Plex Server Crashing Because of Thumbnail Generation

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