No thumbnails since Version 1.29.1.6316? Not deleting older recordings?

Live TV & DVR
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Server Version#: Version 1.29.1.6316
Player Version#: Roku latest
Tuner Make/Model: HD HomeRun 4-tuner
Guide/Lineup name:
Using XMLTV?:
Channel number/Name: all

After at least 2 years of working fine, my always-up-to-date Plex server no longer generates thumbnails for my DVR recordings (not sure if this affects other non-DVR additions as I’ve not purchased and ripped anything new recently).

Thumbnails display on the Roku app but not on most other apps. (These are valuable when skimming through news programs.)

Also, the older news shows are no longer being deleted (recordings set to keep latest only, delete on next refresh)…

Again, this has been working fine for years, stopped working for about week, likely when the server version was updated to Version 1.29.1.6316.

Have others noticed this?

2 Likes
2

I’ve noticed the thumbnail issue on FireTV, reported it, but nothing has happened

2 Likes
3

Server Version#: Version 1.29.1.6316
Player Version#: Roku latest
Tuner Make/Model: HDHomeRun FLEX 4K
Guide/Lineup name:
Using XMLTV?:
Channel number/Name: all

Exact same issue for me: DVR recordings no longer generate thumbnails, but they did on the previous release. Slight difference is that my Plex server is on a QNAP NAS (TS-453Be), but clearly that’s irrelevant.

Please fix this, or tell me how/if I can downgrade to the previous version.

1 Like
4

Just another comment keeping this open because not generating thumbnails on DVR recordings is still an issue.

5

Just to clarify I do get thumbnails generated but the firetv client doesn’t display them, the LG client does

6

As a workaround, I was able to downgrade to 1.29.0.6244 by downloading it from here. Thumbnails are now back on DVR recordings!

Plex team, please fix this issue in the next release!

1 Like
7

Excellent. Thanks for that report and link. I was able to install this 32 bit version in spite of my installation of the 64 bit version (had to rename 64 bit version folder/shortcut to ensure that buggy version doesn’t run).

Plex: please git to work on a hotfix ASAP!

I must wonder if all those “lifetime” subscriptions have killed Plex’s cashflow and thus lead to more bugs being introduced in to new releases.

This bug is a bit difficult to test/recreate because it’s intermittent: some recording instances DO create thumbnails.

Likewise, many older recordings DO get deleted, but many others are left in the library indefinitely.

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Here’s a set of logs showing thumbnails not being created. I record the NBC Nightly News from 18:30-19:00 each evening, and thumbnails are not being generated. Server version is 1.29.1.6316.

Plex Media Server Logs_2022-10-29_12-27-43.zip (3.9 MB)

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I must admit I’m losing faith in Plex resolving faults, I feel they try and put people off by requiring lots of logs for clearly defined issues that they should be able to recreate themselves (do they even have test rigs and plans?), and even when you provide all the data they request you tpically don’t hear anything :frowning:

Plex really is a niche product and they need their users to enthuse about it to friends and family to help survive, but there’s no way I could possibly do that at present sadly :worried:

10

It looks like all post-processing on the recordings is getting skipped for some reason. I noticed tonight that on my news recordings that are not generating thumbnails, it’s also not marking commercials for skip.

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I’ve seen this too, but on a hit or miss basis. Some programs (mostly news-type) will not generate thumbnails and others will. Maybe something different about those types of programs or the marking that is broadcast?

Server: Ubuntu 22.04.1, server version 1.29.1.6316

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For me, I can see the transcoder is segfaulting as per my logs from unRAID

Nov  6 04:53:39 Tower kernel: Plex Transcoder[22776]: segfault at 14c5f41ef000 ip 000014c5f7713204 sp 000014c5f4336938 error 4 in ld-musl-x86_64.so.1[14c5f76ce000+53000]
Nov  6 04:53:39 Tower kernel: Code: 75 f4 c3 cc cc cc 48 89 f8 48 83 fa 08 72 14 f7 c7 07 00 00 00 74 0c a4 48 ff ca f7 c7 07 00 00 00 75 f4 48 89 d1 48 c1 e9 03 <f3> 48 a5 83 e2 07 74 05 a4 ff ca 75 fb c3 cc cc 48 89
f8 48 29 f0
Nov  6 04:53:42 Tower kernel: Plex Transcoder[23131]: segfault at 146104cdc000 ip 00001461084ad204 sp 0000146105359938 error 4 in ld-musl-x86_64.so.1[146108468000+53000]
Nov  6 04:53:42 Tower kernel: Code: 75 f4 c3 cc cc cc 48 89 f8 48 83 fa 08 72 14 f7 c7 07 00 00 00 74 0c a4 48 ff ca f7 c7 07 00 00 00 75 f4 48 89 d1 48 c1 e9 03 <f3> 48 a5 83 e2 07 74 05 a4 ff ca 75 fb c3 cc cc 48 89
f8 48 29 f0
Nov  6 04:54:24 Tower kernel: Plex Transcoder[23802]: segfault at 14f53be7e000 ip 000014f53f6a1204 sp 000014f53c2e4938 error 4 in ld-musl-x86_64.so.1[14f53f65c000+53000]
Nov  6 04:54:24 Tower kernel: Code: 75 f4 c3 cc cc cc 48 89 f8 48 83 fa 08 72 14 f7 c7 07 00 00 00 74 0c a4 48 ff ca f7 c7 07 00 00 00 75 f4 48 89 d1 48 c1 e9 03 <f3> 48 a5 83 e2 07 74 05 a4 ff ca 75 fb c3 cc cc 48 89
f8 48 29 f0
Nov  6 04:54:36 Tower kernel: Plex Transcoder[24216]: segfault at 14eb184a5000 ip 000014eb1bc8f204 sp 000014eb1898a938 error 4 in ld-musl-x86_64.so.1[14eb1bc4a000+53000]
Nov  6 04:54:36 Tower kernel: Code: 75 f4 c3 cc cc cc 48 89 f8 48 83 fa 08 72 14 f7 c7 07 00 00 00 74 0c a4 48 ff ca f7 c7 07 00 00 00 75 f4 48 89 d1 48 c1 e9 03 <f3> 48 a5 83 e2 07 74 05 a4 ff ca 75 fb c3 cc cc 48 89
f8 48 29 f0
Nov  6 04:55:00 Tower kernel: Plex Transcoder[24448]: segfault at 153eca55b000 ip 0000153ecdda8204 sp 0000153ecaaac938 error 4 in ld-musl-x86_64.so.1[153ecdd63000+53000]
Nov  6 04:55:00 Tower kernel: Code: 75 f4 c3 cc cc cc 48 89 f8 48 83 fa 08 72 14 f7 c7 07 00 00 00 74 0c a4 48 ff ca f7 c7 07 00 00 00 75 f4 48 89 d1 48 c1 e9 03 <f3> 48 a5 83 e2 07 74 05 a4 ff ca 75 fb c3 cc cc 48 89
f8 48 29 f0
Nov  6 04:55:27 Tower kernel: Plex Transcoder[25028]: segfault at 1506e10d4000 ip 00001506e3800204 sp 00001506e0435938 error 4 in ld-musl-x86_64.so.1[1506e37bb000+53000]
Nov  6 04:55:27 Tower kernel: Code: 75 f4 c3 cc cc cc 48 89 f8 48 83 fa 08 72 14 f7 c7 07 00 00 00 74 0c a4 48 ff ca f7 c7 07 00 00 00 75 f4 48 89 d1 48 c1 e9 03 <f3> 48 a5 83 e2 07 74 05 a4 ff ca 75 fb c3 cc cc 48 89
f8 48 29 f0
Nov  6 04:56:06 Tower kernel: Plex Transcoder[25673]: segfault at 149c9491b000 ip 0000149c9755b204 sp 0000149c942a0938 error 4 in ld-musl-x86_64.so.1[149c97516000+53000]
Nov  6 04:56:06 Tower kernel: Code: 75 f4 c3 cc cc cc 48 89 f8 48 83 fa 08 72 14 f7 c7 07 00 00 00 74 0c a4 48 ff ca f7 c7 07 00 00 00 75 f4 48 89 d1 48 c1 e9 03 <f3> 48 a5 83 e2 07 74 05 a4 ff ca 75 fb c3 cc cc 48 89
f8 48 29 f0
Nov  6 04:56:36 Tower kernel: Plex Transcoder[26588]: segfault at 14eb1900a000 ip 000014eb1bce6204 sp 000014eb18ad6938 error 4 in ld-musl-x86_64.so.1[14eb1bca1000+53000]
Nov  6 04:56:36 Tower kernel: Code: 75 f4 c3 cc cc cc 48 89 f8 48 83 fa 08 72 14 f7 c7 07 00 00 00 74 0c a4 48 ff ca f7 c7 07 00 00 00 75 f4 48 89 d1 48 c1 e9 03 <f3> 48 a5 83 e2 07 74 05 a4 ff ca 75 fb c3 cc cc 48 89
f8 48 29 f0

and the Plex logs just state:

Nov 07, 2022 05:06:55.004 [0x14920c56cb38] DEBUG - [Req#64dc4/Transcode/bif/fa885977-fda3-45bc-a83b-bc80c4f0d734] Activity: updated activity fa885977-fda3-45bc-a83b-bc80c4f0d734 - completed 31.1% - Generating video preview thumbnails
Nov 07, 2022 05:06:55.085 [0x1492157f9b38] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Transcoder' exit code for process 26259 is -11 (signal: Segmentation fault)
Nov 07, 2022 05:06:55.085 [0x14921297fb38] ERROR - BaseIndexFrameFileManager: transcoder exited abnormally
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Updated to latest PMS 1.29.2.6364, still getting the transcoder segfaults during video thumbnail creation.

Nov  9 03:15:58 Tower kernel: Plex Transcoder[28132]: segfault at 14d6fce2c000 ip 000014d6ffa36204 sp 000014d6fc853938 error 4 in ld-musl-x86_64.so.1[14d6ff9f1000+53000]
Nov  9 03:15:58 Tower kernel: Code: 75 f4 c3 cc cc cc 48 89 f8 48 83 fa 08 72 14 f7 c7 07 00 00 00 74 0c a4 48 ff ca f7 c7 07 00 00 00 75 f4 48 89 d1 48 c1 e9 03 <f3> 48 a5 83 e2 07 74 05 a4 ff ca 75 fb c3 cc cc 48 89
f8 48 29 f0
Nov  9 03:16:04 Tower kernel: Plex Transcoder[28350]: segfault at 152a9d9b4000 ip 0000152aa067c204 sp 0000152a9d504938 error 4 in ld-musl-x86_64.so.1[152aa0637000+53000]
Nov  9 03:16:04 Tower kernel: Code: 75 f4 c3 cc cc cc 48 89 f8 48 83 fa 08 72 14 f7 c7 07 00 00 00 74 0c a4 48 ff ca f7 c7 07 00 00 00 75 f4 48 89 d1 48 c1 e9 03 <f3> 48 a5 83 e2 07 74 05 a4 ff ca 75 fb c3 cc cc 48 89
f8 48 29 f0
Nov  9 03:16:07 Tower kernel: Plex Transcoder[28574]: segfault at 14feac300000 ip 000014feafa45204 sp 000014feac8c3938 error 4 in ld-musl-x86_64.so.1[14feafa00000+53000]
Nov  9 03:16:07 Tower kernel: Code: 75 f4 c3 cc cc cc 48 89 f8 48 83 fa 08 72 14 f7 c7 07 00 00 00 74 0c a4 48 ff ca f7 c7 07 00 00 00 75 f4 48 89 d1 48 c1 e9 03 <f3> 48 a5 83 e2 07 74 05 a4 ff ca 75 fb c3 cc cc 48 89
f8 48 29 f0
Nov  9 03:16:15 Tower kernel: Plex Transcoder[28640]: segfault at 14c0d4484000 ip 000014c0d70ee204 sp 000014c0d3fb8938 error 4 in ld-musl-x86_64.so.1[14c0d70a9000+53000]
Nov  9 03:16:15 Tower kernel: Code: 75 f4 c3 cc cc cc 48 89 f8 48 83 fa 08 72 14 f7 c7 07 00 00 00 74 0c a4 48 ff ca f7 c7 07 00 00 00 75 f4 48 89 d1 48 c1 e9 03 <f3> 48 a5 83 e2 07 74 05 a4 ff ca 75 fb c3 cc cc 48 89
f8 48 29 f0

Nov 09, 2022 03:16:50.917 [0x1533054ebb38] DEBUG - [Req#e66e/Transcode/bif/79599a63-8d77-45e6-bf7c-94e99d8c770f] Activity: updated activity 79599a63-8d77-45e6-bf7c-94e99d8c770f - completed 0.0% - Generating video preview thumbnails
Nov 09, 2022 03:16:51.165 [0x1533054ebb38] DEBUG - Request: [127.0.0.1:59546 (Loopback)] GET /identity (5 live) #e66d Signed-in
Nov 09, 2022 03:16:51.165 [0x1533093f3b38] DEBUG - Completed: [127.0.0.1:59546] 200 GET /identity (5 live) 0ms 398 bytes (pipelined: 1)
Nov 09, 2022 03:16:51.176 [0x1533097f9b38] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Transcoder' exit code for process 28688 is -11 (signal: Segmentation fault)
Nov 09, 2022 03:16:51.177 [0x153306610b38] ERROR - BaseIndexFrameFileManager: transcoder exited abnormally
14

I feel your pain I have lots of problem with plex live tv with zero help Mine is no background art.

15

Hi WHen you downgraded did you have to add your live tv again? or was everything the same as you left it?

16

@hawkinsb - I am having the same issue as you. No thumbnails being generated. Last night I updated the PMS to 1.29.2.6364, but the issue of no thumbnails generated continued today.

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Also, I can confirm that the thumbnails are not being generated. I have used the Windows 10 desktop app, plex via browser, Roku plex app, and iPhone plex app, and none of the stuff I’ve recorded using the DVR has any thumbnails in any of those Plex apps. Two weeks ago (or three), thumbnails were working just fine. Older recorded DVR shows still have their thumbnails. Sometimes I can get thumbnails if I manually select an episode (I use them for fast forwarding news) and click “Analyze”, but it’s inconsistent and doesn’t always work.

I’m using Plex Media Server on a Windows 10 machine (currently 1.29.6367 as of last night, but the issue occurred on the prior version also). And I mostly watch just on my home network.

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Hi WHen you downgraded did you have to add your live tv again? or was everything the same as you left it?

Live TV (and everything else) was OK for me after a downgrade.

19

Did you have to reinstall live tuner after downgrade? or was everything still there from before

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Everything was still there from before.

1 Like