Plex Server version 1.13.4.5251-2e6e8f841 has been causing playpack issues and periodically crashes I have had several clients that report a transcode error : Playback was terminated by the server Conversion failed. The transcoder exited due to an error. That error happens periodically and seems …

@sa2000 Do you mind taking a look into this?

[image] Samwiseg0: Do you mind taking a look into this? Already looked at the logs with regards to the server crashes The logs suggested to me some hardware issue or some problem with the binaries. Around the same time, five different processes crashed with segmentation error (SIGSEGV). We…

@sa2000 The SEGV was initialed when the server was unresponsive for some time after the transcoder errors. This is part of my monit script that will force dump the plex service as in the past when plex would deadlock and this was the procedure to get a good crash file for you guys to debug. Inform…

[image] Samwiseg0: The SEGV was initialed when the server was unresponsive for some time after the transcoder errors. This is part of my monit script that will force dump the plex service as in the past when plex would deadlock and this was the procedure to get a good crash file for you guys to …

No problem, I did not make it clear. My apologies. Edit: The post limit forced me to trim down my explanation. Next time I will make 2 posts.

[image] Samwiseg0: The transcoder failures happen pretty often on 1.13.4.5251-2e6e8f841 but does not seem to happen on 1.13.2.5154. For Transcoder errors, the only way to have them investigated is to have a short clip that recreates the errors plus logs confirming the issue with the clip. Tra…

The log also shows that you have another machine making periodic checks and these were working ok - from 192.168.20.51 Jul 12, 2018 15:11:05.431 [0x7f6508ffe700] DEBUG - Request: [192.168.20.51:32868 (Subnet)] HEAD / (52 live) TLS Signed-in Jul 12, 2018 15:11:05.432 [0x7f6508ffe700] DEBUG - Complet…

[image] sa2000: For Transcoder errors, the only way to have them investigated is to have a short clip that recreates the errors plus logs confirming the issue with the clip. Transcoder errors do not impact the whole server responsiveness unless a number of processes are consuming all the availab…

@sa2000 I looked again at the logs and what more is needed for this to be debugged? I just want to make sure I can provide everything that is needed. In the log 3 minuets before the service was restarted the logs are flooded with: Jul 12, 2018 15:10:07.265 [0x7f64e07ff700] DEBUG - Play progress o…

[image] Samwiseg0: In the log 3 minuets before the service was restarted the logs are flooded Logs can get flooded with some errors and it does happen without a real impact to the operation of the server. If there is evidence that the flooding of logs with errors causes an issue, then this ca…

Plex Server version 1.13.4.5251- Playback Issues (Transcoder Error)

Plex Media Server Plex Pass Betas

Samwiseg0 August 9, 2018, 2:28am 17

Have you checked this thread?

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Plex Server version 1.13.4.5251- Playback Issues (Transcoder Error)

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