well this issue is present since a few release now … i already tag the thread with “roku” and " roku preview " but i confirm the issue is still present on the last preview release… the logs is already provide on my threads and you have also picture of the network usage…
for the reboot well i can’t provide a log from the client because the device reboot and you have nothing in the log…
This issue have been testing on Roku streaming stick + … Roku premiere and Rca Roku tv …
For future reference, using both tags is confusing. “roku” is for the public release, and “roku preview” is for the preview version. If an issue occurs in both, then just use the regular “roku” tag. As mentioned, the “preview” or “beta” tags are designed for issues specific to those releases and not found in other releases.
maybe but the issue still exist since a Few months now … and at the beginning just the roku preview was selected and after a month or two i tag a lot more because i have no answer !!! and for now what can i do ? i have still no answer about this ? you will do something ?
It’s true. Plex doesn’t offer any kind of formal support channels. No email support. No live chat support. No phone support. No way to submit bugs really.
The only thing available as a remedy is this forum…which I’m sure was all that users needed back when this was a hobby project named XBMC. Nowadays though it’s a business that charges a fee to access a number of key features. If Plex wants to be taken seriously as a streaming media giant the likes of Netflix or Spotify will take seriously, it really has to take customer support seriously. Just start with something basic like email support and limit it to topics that a new user might need help with, and expand your knowledge base from there. It’s time to mature, Plex.
Yes your support for the product is very confusing, why not do what most companies do for a product that is paid for, and have a helpdesk, phone support, and email support for support, instead of these forums that may and in most cases will probably not be looked at @elan
To address the above - Instead of trying to make this about me, let’s keep to the fact that support here is non-existent, and that many issues posted in these forums go unanswered and unsolved! That noelix, is also correct in noting you guys need to take customer support seriously, as you have “no live chat support. No phone support. No way to submit bugs really”. Yet we have to pay to use Plex.
And using the forum as a means of support is NOT the proper support needed in solving a myriad of problems with the software because we do not write or code the software and therefor do not have all the answers to the issues at hand. In short we’re limited in our capabilities as a support forum. Plex staff needs to participate in these forums and properly support the product they’re asking us to pay for otherwise the practice (charging a price) is dubious at best.
