Plex support is non-existent. Sure, they’re happy to take your money, but if you need support for the software good luck with the forums cause that’s the only support available. And looking around, not many questions get answered. And certainly not by any Plex personal.
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Is this about your post from last month where you responded to yourself that it’s fixed?
Sorry but is right… you don’t offer support and don’t answer to your customer… where the support for roku app?
I’m a customer since a few years now and i always paid for plex… but since 6 months… the support doesn’t exist…
https://forums.plex.tv/t/high-bitrate-transfert-and-speed-unstable-for-live-tv/421562/4
https://forums.plex.tv/t/roku-app-crash-and-reboot-device-on-live-tv/399587
https://forums.plex.tv/t/4k-streaming-from-windows-10-server-to-roku-tv-r617-is-buffering/384757
And it’s the fault of your customers… the only answer your customers received,..
And if you want i can picked up others threads…
maybe it’s time to reviews your customers support…
The last answer was maid on June 12’ … for roku preview…
Great support no?
Yes, and no. The post I marked solved was because I got no traction here and found my answer at another site dealing with a different piece of software.
Anyway I posted a “same issue” post here, and like many here, no help from Plex themselves.
And I’m not the only one frustrated here. It also appears this is a trend where many vendors “rely” on forums to provide “their” tech support. Plex appears to be doing the same - Take your money, get tech support elsewhere.
Yup, that is the way support has always been for Plex, even before the Plex Pass days when they were much smaller. Support has always been here in the forums, for better or worse.
But they are pretty upfront about it.
It is not like it is a surprise, is it?
I’m fairly new with Plex. Only have used it since Nov 2018. I’ve been fortunate to not have issues that I couldn’t resolve myself looking through the forums. I have multiple servers on both Windows 10 and NVIDIA Shield using a WD My Cloud NAS. There’s so many platforms that Plex supports that I’ve seen issues caused by something else like Android issue, Nvidia Shield issue, Windows issue, ISP issue, NAS issue, user issue, etc. I’ve seen many helpful people on the forums and try to offer help where I can. I know sometimes help can be a little slow but I enjoy the product and it’s features.
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Before you get high and mighty, we all know a thing or two about PC’s. And I’ve been building and playing with PC’s for 20 years now. Also belong to a few tech forums. Look up sygnus21.
Anyway my latest issue here appears to be in the coding and it would be nice if software vendor actually answered some questions instead of taking out money and leaving us high and dry without proper support.
Yeah I tried the music in Plex but had problems with the artwork too. I gave up on it and just stuck with the video part of Plex.
Again, the main point of the post is Plex’s non-existent support and them pushing it on the forums to fix problems we can not fix. Add that they don’t even provide proper documentation.
Anyway I like Plex, but it’s back breaking bugs makes it a love/hate relationship. With that, if anyone is asking me about Plex - nice program but buggy as heck with no support. Think twice before buying.
That said, and to be fair, they do constantly release updates… they just haven’t fixed the most annoying issues… artwork, and meta data / tagging issues.
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You added your comment about having issues with a WD NAS on a thread that was about the NVidia Shield. That is not the “same issue”. Please start a new post with the proper tags and with logs. I’ll admit I did not see that thread before. There is another thread with the same issue that I am investigating.
The fact that some mention NVidia Shield in a thread titled Album artwork and artist artwork not working for basic music albums (which is the issue I’m having and thus is the “same issue”) doesn’t make it an NVidia Shield thread. It simply means people with artwork issues are also having them with NVidia’s Shield. However, the “thread title” is still “Album artwork and artist artwork not working for basic music albums”, which (at least every site I’ve been to) dictates the conversation.
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Like you did for this post. If you want help, you need to tag posts appropriately. For example, I’m not very familiar with Linux so I don’t focus much on posts with linux related tags. I do use Android a lot, so I watch those more.
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So nobody check roku forum? because nobody is familiar with this device?
Well seeing has the Roku dev had been replying in the last few hours and the majority of posts have had a response, then I really don’t know what to make of that statement.
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i talk about the roku preview tag… the beta apps we have no answer
I learned something new, didn’t even know that existed.
I always get a quick response (maybe not always a solution) when I post about Roku issues. Sometimes, we even work through things for days trying to find a fix.
just a little baffled/confused, as to why would you jump on a Windows-Server thread to mention non-response about a different platform/device ?
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Because for my issue… it’s the link between the windows server and roku preview having this problem…
when i tune a live tv stream with HEVC codec… after 1 or 2 minute… the server send an overflow of data to the roku … and because of that i have a message that the signal is too low…
but i don’t have this problem with samsung tv app and Android tv app… and Xbox app…
I tried to have a answer about this issue since a month or two … but no answer… nothing!
So… my frustrating came from this… Plex employes doesn’t check the roku preview tag… and i don’t understand… it’s the beta channel… it’s the place you need to check if you want to fix issues…
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ahhh… point understood.
Is the issue only with the preview version of the app? “preview” and “beta” tags are meant to discuss issues specific to those releases. I don’t use the Roku preview app but I’ll take a look at the thread you mentioned above. In the meantime please verify if it’s only the preview app. Also provide logs.
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