Plex has the worst method of support I’ve ever seen. No help for issues that the administrators of the message board don’t want to answer… it seems they only answer the things they want to and don’t address the complicated ones… .

Your post was from yesterday. There are a lot of posts and it takes a while for us to get to all of them. I see someone has responded. [image] Unable to Fetch Guide Settings Live TV & DVR Server Version#: 1.18.4.2171 MAC Version#: 10.14.6 Tuner = HDHomerun Scribe Quat…

You should try to get support from Arlo…

I find the community and team generally okay on this form. Yes there does be some nasty comments from time to time and topics do go dead sometimes. IMO when that happens it’s a known problem and there’s a reluctance to confirm it!

I found this issue “unable to fetch program guide” several times mentioned in posts with no resolution posted other than people installing then reinstalling then finally giving up I guess… I just want to know is there a solution other than having to change hardware platforms for the server. I am u…

the response was only what country are you in… this was found by my searches of the forums and being in the USA I asked for something other than a generic answer… And I never got an answer until I posted this post… and if you go through and look at the posts with 0 responses I believe most of the…

I posted a very specific detailed message on the Windows server forum and didn’t get a response. Posted it again on the normal forum and got an engineer responding he next day. I think some of it has to do with whether they know a specific problem as they see it is being handled by someone else or t…

I understand the their need to prioritize… I guess my frustration is in dumping things into a group and hoping it gets seen as a way of managing software issues.,… after posting this post I have had response and some movement toward a solution. It’s appreciated but it would be nice if they had a …

a way for it to be assigned to the proper segment of the engineering team… No phone number, no email, and no way to see who is looking at your post… I just feel that is a problem [/quote] Wow, I can imagine the logistics required and the costs being passed on to the subscribers. No thanks.

An online form with dropdown selections to route a problem with instructions for what to include with the information such as the log files would not incur a ton of cost that would need to be passed along to anyone… with the proper information then the correct people can review it… seems to be som…

There are numerous pages of support articles, top of page Tips and tricks and docs. What more do you want, virtual help? The forums are an excellent way to streamline support, many Volunteers, Mods, plex employee share their experience. So please spend some time and navigate the forum site before …

Plex Support is the worst I've ever seen

General Discussions

anon18523487 January 17, 2020, 8:52pm 2

Your post was from yesterday. There are a lot of posts and it takes a while for us to get to all of them. I see someone has responded.

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Plex Support is the worst I've ever seen

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