PlexConnect not working ATV3 6.0

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1

The issue I am having is "Trailers is not available"

 

I just purchased an ATV3 (Yesterday) right out of the box it updated to version 6.0. I followed all the steps to setup the server and install the certificate on the ATV3. I know the actual plex server is working. My Samsung TV has the plex app and is able to connect and view all my movies. When the start the PlexConnect server I get all the activity and they it is waiting for traffic and if I click on Trailers I see that the plexconnect server received the request and it looks like it sends the request to the plex media server but I still get the error. The only thing I can think of is my entry for the certificate path in the settings file is wrong. The ATV3 works great as far as Netflix and other internet based apps. So it would seem apparent to me that the plexconnect server is forwarding the requests.

 

I am running a Windows 7 Pro box. It is running the plex media server and the plexconnect.

The IP Address of the windows 7 maching is 192.168.1.104 and it is set static.

 

My actual location for the certificate file :   C:\PlexConnect\assets\certificates railers.pem

 

Here is my settings configuration file:

 

[PlexConnect]

port_pms = 32400

enable_plexgdm = False

ip_dnsmaster = 192.168.1.1

ip_webserver = 192.168.1.104

loglevel = Normal

enable_dnsserver = True

ip_pms = 192.168.1.104

port_webserver = 80

port_ssl = 443
certfile = .assets\certificates railers.pem

 

Here is my last log file:

 

21:37:57 PlexConnect: started: 21:37:57
21:37:57 PlexConnect: ***
21:37:57 PlexConnect: PlexConnect
21:37:57 PlexConnect: Press ENTER to shut down.
21:37:57 PlexConnect: ***
21:37:57 PlexConnect: IP_self: 192.168.1.104
21:37:57 PlexConnect: started: 21:37:57
21:37:57 PlexConnect: PMS: 192.168.1.104:32400
21:37:57 DNSServer: started: 21:37:57
21:37:58 DNSServer: ***
21:37:58 DNSServer: Starting up.
21:37:58 DNSServer: intercept trailers.apple.com: 192.168.1.104
21:37:58 DNSServer: forward other to higher level DNS: 192.168.1.1
21:37:58 DNSServer: ***
21:37:58 WebServer: started: 21:37:58
21:37:58 WebServer: ***
21:37:58 WebServer: WebServer: Serving HTTP on 192.168.1.104 port 80.
21:37:58 WebServer: ***
21:38:05 DNSServer: DNS request received!
21:38:05 DNSServer: Source: ('192.168.1.8', 59978)
21:38:05 DNSServer: Domain: p9-buy.itunes.apple.com
21:38:05 DNSServer: ***forward request
21:38:05 DNSServer: -> DNS response from higher level
21:38:10 DNSServer: DNS request received!
21:38:10 DNSServer: Source: ('192.168.1.8', 63218)
21:38:10 DNSServer: Domain: trailers.apple.com
21:38:10 DNSServer: ***intercept request
21:38:10 DNSServer: -> DNS response: 192.168.1.104
 

 

Thank you.

2

The version I plex connect you are running is very old. I can tell by the press enter to close, that was changed along time ago. Make sure you grab the latest from github. https://github.com/iBaa/PlexConnect

3

not sure if your settings is a cut/paste or typed....assuming a cut/paste, then certfile is incorrect and should be:

certfile = ./assets/certificates/trailers.pem

(note you had ".assets" vs "./assets", and not sure if the direction of the '/'s matter...\ vs / -- python my fix that, just don't recall).

Also, as drewbie mentioned, the version of plexconnect as well.

4

When you reinstall plexconnect just leave it as default as well, after your run ./plexconnect.py for the first time it will generate a settings.cfg file for you, and follow everyones comments prior as well.

5

jeffestewart

Did you actually upload a profile to the AppleTV? You have a PEM file on the server but do you have the matching profile on the ATV?

Here's the latest install guide:

https://github.com/iBaa/PlexConnect/wiki/Install-Guide
 

It will walk you through creating and putting the profile on the ATV.

6

...where did you get this old version from?

7

"I followed all the steps to setup the server and install the certificate on the ATV3"

He said that on his original post. I assume by that he already installed the cert.

8

@drewbie - Thank you for providing the link. I have installed the latest version. When I start it I can see the difference, I will try it later this evening.

@wahlman.j- Thank you for your suggestion. After reinstalling plexconnect I have left everything as it is.

@krueger - My settings have changed as I was troubleshooting. Every place I looked for help said something different. Along the way one suggestion was to use the complete path. I found when I did this and ran it, the feedback i would get is that it doubled all the back slashes and gave me an error.

@meltman - Yes I uploaded the cert to the ATV3.

@Baa - I have no idea...LOL. I guess what ever guide I ran across they had a link for the download.  

Thank you everyone for taking the time and replying. I don't think I have ever had so many replies so fast on any other site. I will post later today with my results.

9

Ok. Fair enough. It's always better to start right at the source.

-> Here in this Plex Forum.

-> Maybe over there at github.

10

I think I might be having a similar issue. I got everything setup (certs, etc), and loading Trailers hits the PlexConnect DNSServer – but it gets no farther than serving application.js, and after a timeout the ATV just says "Trailers is unavailable, try again later"

```

21:13:22 DNSServer: DNS request received!
21:13:22 DNSServer: Source: ('192.168.1.21', 60829)
21:13:22 DNSServer: Domain: trailers.apple.com
21:13:22 DNSServer: ***intercept request
21:13:22 DNSServer: -> DNS response: 192.168.1.96
21:13:22 WebServer: serving  /Users/irenepolnyi/plexconnect/assets/js/application.js
```
 
Happy to provide more debug info. I hadn't seen this mentioned elsewhere
11

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