Plexconnect setup "Trailers not available right now"

Dev Community Apps & Creations
81

Your mileage may vary but sometimes a reset of all devices might shake something loose. I don't mean put to sleep and wake. I mean unplug it for 10secs and restart. PMS/ATV et al...

Tried that as well but no luck.

Another question to teh puzzle, I am not sure why the path in settings.cfg vary from user to user. It appears some users have the ./assets/certificates railers.pem others use C:\PlexConnect-XML_templates\assets\certificates railers.pem

Which one is correct back slash forward slash with or without the drive up front. I tried both and doesn't seem to make any changes.

82

This workaround works nicely :)

To use services that require US locality ( I am not in the US ), I needed to change the default ip adress of ip_dnsmaster  in  Settings.cfg

This used to work nicely before Apple updated ATV (http->https).  I no longer can use both Plex Connect and the services like Netflix, HuluPlus, .....

Has anyone come across a fix for that ?

83

Smorn82,

The path varies depending on the Operating system being used Linux/Mac like / while windows normally like \ (I say normally because some people have reported that they had to use /)

84

This workaround works nicely :)
 
To use services that require US locality ( I am not in the US ), I needed to change the default ip adress of ip_dnsmaster  in  Settings.cfg
 
This used to work nicely before Apple updated ATV (http->https).  I no longer can use both Plex Connect and the services like Netflix, HuluPlus, .....
Has anyone come across a fix for that ?


In settings.cfg you can still do that. I'm using it now.
85

Same here. Trailers not available.

Not with my old setup, that ran fine yesterday evening.

Not with my new setup, i.e. just downloaded brand new Plex Media Server and brand new PlexConnect install.

Trailer not available.

86

You are going to have to provide troubleshooting info as we have no idea what your setup, old or new, is (or was). Please provide your current setup information following the “Read Before Posting” thread stickied at the top of the forum. It also might be best to start your own specific thread to avoid confusion with other issues being discussed in existing threads.

87
Thank you.
 
ATV 3
ATV Software 5.3 (6105)
DNS 192.168.178.53
 
PlexConnect and Media Server
installed on MacBook Air 10.8.4
IP 192.168.178.53
 
Plex Media Server 0.9.8.5
downloaded today
 
PlexConnect version ? downloaded today.
 
settings.cfg
 
[PlexConnect]
logpath = .
enable_dnsserver = True
ip_webserver = 0.0.0.0
prevent_atv_update = True
enable_plexconnect_autodetect = True
port_pms = 32400
port_webserver = 80
ip_plexconnect = 0.0.0.0
certfile = ./assets/certificates/trailers.pem
ip_dnsmaster = 8.8.8.8
loglevel = Normal
ip_pms = 192.168.178.10
enable_plexgdm = True
port_ssl = 443

The issue is, that "Trailers are not available. Please try again later".

My "old setup", that I installed three days ago, with the versions available for download at the time, ran perfectly including yesterday evening. Today after rebooting my MBA and the ATV nothing worked, I got all sorts of error messages. In hindsight that seemed to be the fault of an active VPN connection (privateinternetaccess). Turning that off betterd things a lot. While trying to figure out what's wrong, though, I installed the "new" setup as described above. Everything runs without error messages now (as long as VPN remains off). Except "Trailers are not available."

log

20:17:12 PlexConnect: started: 20:17:12
20:17:12 Settings: getsetting enable_plexconnect_autodetect=True
20:17:12 PlexConnect: IP_self: 192.168.178.53
20:17:12 Settings: getsetting enable_dnsserver=True
20:17:12 DNSServer: started: 20:17:12
20:17:12 Settings: getsetting port_dnsserver=53
20:17:12 Settings: getsetting ip_dnsmaster=8.8.8.8
20:17:12 Settings: getsetting prevent_atv_update=True
20:17:12 DNSServer: ***
20:17:12 DNSServer: DNSServer: Serving DNS on port 53.
20:17:12 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.168.178.53
20:17:12 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
20:17:12 DNSServer: forward other to higher level DNS: 8.8.8.8
20:17:12 DNSServer: ***
20:17:12 WebServer: started: 20:17:12
20:17:12 Settings: getsetting ip_webserver=0.0.0.0
20:17:12 Settings: getsetting port_webserver=80
20:17:12 Settings: getsetting port_ssl=443
20:17:12 Settings: getsetting certfile=./assets/certificates/trailers.pem
20:17:12 Settings: getsetting certfile=./assets/certificates/trailers.pem
20:17:12 WebServer: ***
20:17:12 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80.
20:17:12 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443.
20:17:12 WebServer: ***
20:17:12 ATVSettings: init class CATVSettings
20:17:12 ATVSettings: load settings
20:17:12 Settings: getsetting enable_plexgdm=True
20:17:12 PlexGDM: ***
20:17:12 PlexGDM: looking up Plex Media Server
20:17:12 PlexGDM: ***
20:17:12 PlexGDM: Sending discovery message: M-SEARCH * HTTP/1.0
20:17:12 PlexGDM: Received data from ('192.168.178.53', 32414)
20:17:12 PlexGDM: Data received:
 HTTP/1.0 200 OK
Content-Type: plex/media-server
Resource-Identifier: f69ad4f48fe1e28e533ccb40b338eee66f4c5320
Name: MacBook Air
Port: 32400
Updated-At: 1378224655
Version: 0.9.8.5.165-c301c50

20:17:13 PlexGDM: servers discovered: 1

20:17:13 PlexGDM: MacBook Air 192.168.178.53:32400

20:17:13 XMLConverter: PlexGDM - PMS: 192.168.178.53:32400

20:17:13 ATVSettings: setOption: update pms_uuid to (‘f69ad4f48fe1e28e533ccb40b338eee66f4c5320’,)

20:17:20 DNSServer: DNS request received!

20:17:20 DNSServer: Source: (‘192.168.178.145’, 50378)

20:17:20 DNSServer: Domain: trailers.apple.com

20:17:20 DNSServer: ***intercept request

20:17:20 DNSServer: -> DNS response: 192.168.178.53

20:17:39 DNSServer: DNS request received!

20:17:39 DNSServer: Source: (‘192.168.178.145’, 53009)

20:17:39 DNSServer: Domain: itunes-cdn.apple.com.akadns.net

20:17:39 DNSServer: ***forward request

20:17:39 DNSServer: -> DNS response from higher level

20:17:39 DNSServer: DNS request received!

20:17:39 DNSServer: Source: (‘192.168.178.145’, 52902)

20:17:39 DNSServer: Domain: a771.da1.akamai.net

20:17:39 DNSServer: ***forward request

20:17:39 DNSServer: -> DNS response from higher level

20:17:49 PlexConnect: Shutting down.

20:17:49 WebServer: Shutting down.

20:17:49 ATVSettings: save settings

20:17:54 DNSServer: Shutting down.

20:17:54 PlexConnect: shutdown
88

Can you edit that so the paragraph returns are maintained? Thanks.

89

Smorn82,

The path varies depending on the Operating system being used Linux/Mac like / while windows normally like \ (I say normally because some people have reported that they had to use /)

Python - "transportable" in nature - accepts paths with "/" in Windows, as far as I know.

90

germanguy: same questions as in http://forums.plexapp.com/index.php/topic/79520-plexconnect-not-working-even-after-new-atv-work-around/?p=457832 (steve)

91

Can you edit that so the paragraph returns are maintained? Thanks.

I'm sorry I don't know, what you mean. The code looks to me just as it looks in the logfile (if that's what you're asking)

92

Yeah, I was looking at it in Tapatalk on iOS which did not maintain the formatting. Follow Baa's lead on this one.

93

germanguy: same questions as in http://forums.plexapp.com/index.php/topic/79520-plexconnect-not-working-even-after-new-atv-work-around/?p=457832 (steve)

Yes, it does look like it. I will follow with great interest.

94

Yes, it does look like it. I will follow with great interest.

How about some answers from your side?

95

Hello.

I hope I can get some help here. Quite a noob on this, so please be patient.

Installed plex for some time ago and been using it steadily. Last week no go, cant find the trailers.

Plex connect seems to get the message from my apple tv 3, but the server dont get the message.

Hope someone can take this step by step. Oh, I use windows xp.

[PlexConnect]
port_pms = 32400
enable_plexgdm = True
ip_dnsmaster = 8.8.8.8
ip_webserver = 0.0.0.0
loglevel = Normal
enable_dnsserver = True
ip_pms = 192.168.178.10
port_webserver = 80
 
 
21:45:55 PlexConnect: started: 21:45:55
21:45:55 PlexConnect: ***
21:45:55 PlexConnect: PlexConnect
21:45:55 PlexConnect: Press ENTER to shut down.
21:45:55 PlexConnect: ***
21:45:55 PlexConnect: IP_self: 192.168.0.2
21:45:55 PlexConnect: started: 21:45:55
21:45:55 PlexGDM: ***
21:45:55 PlexGDM: looking up Plex Media Server
21:45:55 PlexGDM: ***
21:45:56 PlexGDM: servers discovered: 1
21:45:56 PlexConnect: PMS: 192.168.0.2:32400
21:45:57 WebServer: started: 21:45:57
21:45:57 DNSServer: started: 21:45:57
21:45:57 WebServer: ***
21:45:57 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80.
21:45:57 WebServer: ***
21:45:57 DNSServer: ***
21:45:57 DNSServer: Starting up.
21:45:57 DNSServer: intercept trailers.apple.com: 192.168.0.2
21:45:57 DNSServer: forward other to higher level DNS: 8.8.8.8
21:45:57 DNSServer: ***
21:46:26 DNSServer: DNS request received!
21:46:26 DNSServer: Source: ('192.168.0.3', 50624)
21:46:26 DNSServer: Domain: p29-buy.itunes.apple.com.akadns.net
21:46:26 DNSServer: ***forward request
21:46:26 DNSServer: -> DNS response from higher level
21:46:29 DNSServer: DNS request received!
21:46:29 DNSServer: Source: ('192.168.0.3', 57527)
21:46:29 DNSServer: Domain: trailers.apple.com
21:46:29 DNSServer: ***intercept request
21:46:29 DNSServer: -> DNS response: 192.168.0.2
 
96

How about some answers from your side?

What would you like to know? 

97

maraxion... please "READ BEFORE POSTING" - and check those hints.

In your case: you missed the Apple change - trailers got encrypted. PlexConnect is outdated, you have to go through some installation hurdles.

98

What would you like to know? 

Well... what did I ask in Post 53, other thread?

"PlexConnect's WebServer doesn't get the request to serve application.js - Are you running a firewall, blocking port 443? Is there any port forwarding in your router? A virtual machine that could interfere? Anything that would stop aTV to send a https request to PlexConnect?"

99

I'll have to go now, bedtime in Germany. Hope to catch you tomorrow :-)

100

maraxion... please "READ BEFORE POSTING" - and check those hints.

In your case: you missed the Apple change - trailers got encrypted. PlexConnect is outdated, you have to go through some installation hurdles.

Thanks! Il try that. Just need to find the link and guide and il give it a go!