PMS won't open after fresh install, corrupt database, missing 'log' and 'plug-in support' folders

Plex Media Server Desktops & Laptops
1

Server Version#: 1.32.5.7210
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

*On Windows 10

Recently lost power while PMS had some activity, upon restarting I received the error: 'Corrupt Database - Plex Media Server was unable to open its media database." Furthermore I was unable to fix it by using both the Plex SQLite and ChuckPA’s DB repair tool.

I decided to do a fresh install, uninstalling PMS from windows following Plex Support’s steps (uninstall via windows, deleting reg. keys, removing folders), but now after installation when I try to start PMS the same “Corrupt Database - Plex Media Server was unable to open its media database” error appears. Additionally I am unable to upload any logs because there is no ‘Logs’ folder or ‘Plug-In Support’ folder(the only folders located in the PMS location are the language folders, python27.zip, and Resources folder).

Completely lost, any help is appreciated.

Additional things I have tried:

  • manually creating the ‘Plug-In Support\Databases’ folders and then trying repair tools, but nothing (also, no db file to work with anyway)

  • ensuring all drives are working, media accessible, and correct permissions (full control)

2

Wrong location.

Look in the Plex Data Folder. That is where the database, logs, etc are kept.

%LOCALAPPDATA%\Plex Media Server or c:\Users\user_name\AppData\Local\Plex Media Server.

The tool leaves a log file in the directory with the Plex database. Upload the log file to the thread.

Example:

17:21:45.98 --  ====== Session begins. (Wed 06/28/2023) ======
17:21:46.20 --  Exporting Main DB
17:22:04.15 --  Exporting Blobs DB
17:22:13.90 --  Exporting Complete.
17:22:13.90 --  Creating Main DB
17:22:21.20 --  Verifying Main DB
17:22:23.31 --  Main DB verification check is: ok
17:22:23.31 --  Main DB verification successful.
17:22:23.32 --  Creating Blobs DB
17:22:24.84 --  Verifying Blobs DB
17:22:24.97 --  Blobs DB verification check is: ok
17:22:24.97 --  Blobs DB verification successful.
17:22:24.98 --  Import and verification complete.
17:22:24.98 --  Reindexing Main DB
17:22:26.93 --  Reindexing Blobs DB
17:22:27.13 --  Reindexing complete.
17:22:27.13 --  Moving current DBs to DBTMP and making new databases active
17:22:27.14 --  Database repair/rebuild/reindex completed.
17:22:27.14 --  ====== Session completed. ======
3

Thank you so much for the quick reply and pointing out my mistake.

I was able to get a fresh install working again, so no log needed/can close this thread. Thanks again for the reply!