I’m having issues with my QNAP TS-453B which keeps crashing and restarted, supposedly something due to Plex transcoding, according to QNAP help desk.
I am planning to upgrade to the TS-453D in hope to make this issue go away.
I will literally be transferring my four HDDs (RAID 10) straight over to the new NAS (server and library are on the NAS).
Will it simply be a case of claiming the server on the new NAS, as file paths etc. should be the same? (although I doubt it will be this straight forward).
I want to ensure I retain metadata, settings, artwork, play history etc.
I’m got pretty much zero experience with command line…
Do not believe QNAP. I have worked with them several times and they are not real good at resolving random crash issues.
I would check your RAM and HDDs, consider changing the firmware and look into reseating components.
I have had QNAP blame Plex only to see my TS-453Be crash and Plex was not even running. For me RAM was the issue, well a combination of a firmware upgrade QNAP pushed out that changed how the QNAP used RAM and my RAM then not being compatible…
I originally had aftermarket RAM when the crashes started happening, and I saw other people say this could be the issue. I then switched back to 4GB of original QNAP RAM, however the crashes haven’t stopped, although seem to be less frequent. Have run checks on HDDs and they’re fine too, so I’m stumped.
QTS 4.3.6.1070 build 20190919 was the version everyone used when they could not resolve the random reboots but that is a bit old and will have security vulnerabilities.
I believe ChuckPa currently uses QTS 4.5.1.1495 build 20201123 as he now considers that a stable build.
I just went to QTS 4.5.2.1594 Build 20210302 and it seems ok but is only a day old, 1566 was not stable.
Oh, I can add one more comment, at the QNAP forums it is suggested to do a completely clean upgrade if nothing else works, that means basically a hard reset / wipe then upgrade your firmware to a known stable version and rebuild your database. Might be worth considering if you have already come to terms with just buying a whole new box, kind of a last ditch effort to save some money, just will cost you time.
The J3455 CPU supports 32 bit physical memory addressing == 4 GB/DIMM. It supports two banks which gives us the 8GB (2x 4GB)
Folks who’ve had random crashes due to memory often have 8GB DIMMs installed (which requires that 33rd , and not existent, bit to address it)
Just to check / verify the RAM. Are you certain both sides click/locked when they were pushed into position? I’ve seen strange behavior if only one of the two latches locks down (incomplete contact by all pins)
My issue started when I had two 8GB sticks installed (16GB in total), that’s why I switched back to the 2x2GB original QNAP RAM. I have also taken the RAM out and installed again, to ensure this was done properly, but still get the crashes, albeit less often than when I have the 8GB sticks…
I was trying to play H265 files on a H264 device and it buffered every few seconds. So I shut Plex and edited the Preferences.xml to add the VaapiDriver line.
When I booted Plex back up, it asked me to sign in, and then create a server. The server was the same name as I had before, so I thought it was referring to the previous server. I pressed okay, and realised it had created a new server with the same name. When signed in, all my libraries where should as inaccessible.
I then went to delete the duplicate, but accidentally deleted my previous server, now I don’t know how to get it back!
