Remote user receiving - An unexpected playback problem occurred

Plex Players Streaming Devices
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Server Version#: 1.25.2.5319
Plex Media Server Logs_2022-01-04_19-45-15.zip (7.0 MB)
user is hollywood44@live.ca
Jan 04, 2022 19:43:07.904 [11360] DEBUG - CERT: incomplete TLS handshake from [::ffff:24.69.122.30]:40458: tlsv1 alert unknown ca

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Can i get some assistance please? I believe i need a Plex staff member to reset my certificate?

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