ok, i found the issue. most tv shows downloaded from net are in .mp4, .avi, or .mkv formats. usually the metadata for these is not set ie the audio language shows as "unknown audio". plex uses this to determine what subtitle file to grab. hence if "unknown" it won't go grab the english subtitle. may…

[Request] Subtitles fix for "Unknown" audio

tom80H Closed March 6, 2021, 12:30am 7

Early 2021 clean-up: duplicate

Topic		Replies	Views
Set Default Language for Unknown Audio Tracks Feature Suggestions	2	184	November 6, 2018
Plex audio track "unknown" causes subtitle selection Plex Features subtitles	1	107	April 3, 2019
Subtitles, Auto enabled only for forced option, or assume unknown audio is the selected language Feature Suggestions	7	256	October 29, 2018
Don't automatically enable subtitles when audio language is unknown Feature Suggestions	4	108	June 10, 2021
Deal with Unknown audio,Unknown Subtitles and sync better? Feature Suggestions	9	157	June 10, 2021