Server Keeps Crashing - 1.40.0.7998

Plex Media Server
1

Server Version#: 1.40.0.7998
Player Version#: N/A

The server has crashed several times since upgrading and it’s not really clear what’s going on. I’ve included all of the logs that I could find from the time of the most recent crash. I guess I should note that I was also having some trouble with the 1.40.0.7997 beta release as well but I assumed that it would go away with the stable release.

PMS logs - 20240215.zip (1.1 MB)

2 Likes
2

Similarly, I’m getting “Something went wrong” for every library after this update. I downloaded the logs and found some clues:

2024-02-15 02:07:43,315 (2aa0) :  CRITICAL (core:574) - Exception getting hosted resource hashes (most recent call last):
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-c29d4c0c8\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\runtime.py", line 1293, in get_resource_hashes
    json = self._core.networking.http_request("http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes", timeout=10).content
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-c29d4c0c8\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\networking.py", line 243, in content
    return self.__str__()
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-c29d4c0c8\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\networking.py", line 221, in __str__
    self.load()
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-c29d4c0c8\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\networking.py", line 159, in load
    f = self._opener.open(req, timeout=self._timeout)
  File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 435, in open
    response = meth(req, response)
  File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 548, in http_response
    'http', request, response, code, msg, hdrs)
  File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 473, in error
    return self._call_chain(*args)
  File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 407, in _call_chain
    result = func(*args)
  File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 556, in http_error_default
    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 404: Not Found
3

I see those same errors and my server isn’t crashing and seems to be working alright.

4

I saw those errors and I’m pretty sure they’re related to an old plugin that was deprecated years ago and I never got rid of it. I’ve since trashed the plugin, but I didn’t pull the more recent logs.

Even still, not sure why that would matter. As of now, I’ve been about 8 hours without the server crapping out so hopefully it’s fixed itself? Seems too good to be tree to be true.

5

Actually, I lied. It crashed again. Here’s the most recent crash log.
a8988a09-421b-46a0-c8c89e89-99eb04b2.dmp.log (2.9 MB)

6

I’ve been getting the exact same thing. Plex is still technically running for me but no media can be accessed. And it happens daily. Any luck fixing it?

7

Has anyone tried the new beta 1.40.1 ?

8

I am having the same problem. Plex Service is on Windows 10. The server stops responding to play media, but DVR recording continues ok. I have to reboot in order to restore Plex to play media. It started with update 1.40.0.7998. Any one else seeing this?

9

Haven’t tried the new beta yet. Is there any changes/fixes related to this issue in the beta?

10

I have gone though 2 updates since my last post. Still happening…although when a show hangs, I go and Optimize the Database and guess what? That fixes it.

11

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