So plex just had it’s entire user database stolen from them. Maybe. Maybe not. So reset your password. But they aren’t going to make it manditory. So just what happened? Who’s the “unauthorized third party”?

Oh I disagree, I read the email that was a copy and paste of that post and in fact all was NOT explained. In fact very little was explained. So little that there’s some major questions now, such as “are the plex people trustworthy, should I even be continuing to use a service that demands more per…

There is so much misinformation in your post that it just isn’t worth my time to respond in detail. Do or don’t make the change. I did and it was simple as it will be for most. Some will have issues due to configurations for the most part. Also if you don’t update to the latest server version, re…

Hello Dear JohnAlex, Could you please specify what exactly is “misinformation” - you cannot just throw wild accusations around like that without actually providing some argument. Not everything you disagree with is “misinformation.” I’m not really sure what the non-sequitur of “other vendors” is …

I am very interested in hearing when this access took place. How long did the attackers have access? From what dates to when? I have several family members who created accounts very recently who are elderly and live in other states, so I want to avoid resetting them if at all possible.

If I already have Google 2FA does that include us?

[image] ryanobjc: Could you please specify what exactly is “misinformation” - you cannot just throw wild accusations around like that without actually providing some argument. Not everything you disagree with is “misinformation.” To begin with, first thing you wrote: [image] ryanobjc: So…

So my main account was hacked and the email address was changed so I can’t get access to that account. What do I do now?

[image] MediaGoodness: What do I do now? Contact | Plex Contact Plex immediately. This has been the process for many years as they can return the account to you. Edit - I will offer though that your issue is unlikely to be related to the current issue. Passwords were salted and could not be…

[image] JohnAlex: Also if you don’t update to the latest server version, remote users will not be able to connect anymore. As Plex mentioned. I missed this… it was not in the email or the forum announcement. Are you referencing the mandatory server upgrade that coincided with the “new experi…

So Plex was hacked, what now?

General Discussions

JohnAlex September 9, 2025, 12:19am 2

All explained here. Please read it.

Important Notice of Security Incident - Announcements - Plex Forum

Topic		Replies	Views
Action required: Important notice of a potential data breach General Discussions	413	6719	December 14, 2022
[implemented] Two Factor Authenticator for Plex account Feature Suggestions	500	25857	June 20, 2021
[Implemented] Fix the gaping security holes Feature Suggestions	227	431	July 10, 2020
Can Plex staff and potenially Big Brother access my files now? General Discussions	67	8504	December 20, 2019
Security password reset General Discussions	98	2205	August 25, 2022

So Plex was hacked, what now?

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