Not sure what password manager you use but mine keeps a history of last used password.
I never got a link about a token - didn’t need a token.
OK. Bye.
My password manager does NOT keep an automatic history.
The mass email warning of the breach very prominently calls out the password reset page- which is completely broken.
OK. Bye. Indeed- the usual Plex response.
Nevermind that the reason I have to do something else is that a critical Plex resource is dead.
Sounds like you need to change to one that does.
You said token, quite separate from a password. I changed the password and was back up and running in 5 minutes. Those with some configurations have challenges but the nature of the beast.
I’m a user, not an employee.
More to the point, you killed it.
I get the need to vent but as you have said, you have moved on.
The response email message (that I never receive) has a link that includes a token as an account reference. That way, you don’t need to know the current password to make a change.
Not sure why you’re hung up on the mechanism of the token. I only have ever been trying to change the password. Using the official way to do that, it does not work, and there is no way to get any support.
I have killed nothing, don’t need to vent, but would like something useful that would solve this. Given that such is unlikely…
I don’t really care. This is just another nail in the coffin for Plex for me.
They charge us to watch our own stuff, if we are away or outside of home… like travelling too and from work…. Double the cost of life time.
And then they can’t keep your data safe.
Incompetent useless wallies.
So basically you want free software with no data breaches, ever.
Is the “Forgot Password” option not working for folks? It should allow you to reset your password via your registered e-mail address.
I would assume so an old friend of mine his account got the email saying about changing password to be safe. Yet ive received no email i only know about the breach as he sent a screen shot of the email to me.
Due to the number of users that need to get mailed, a specialized mailing service is used. They are sending out mails in batches, distributed across several days. i.e. the process is still not finished.
There is also the possibility that the mail to you got stuck in some filters on your email box.
Plex Pass not for free, but at least a proper support could be welcomed. But no, they are pointing to Community topics to solve the ■■■■ was caused by them.
I’m sure they could if you wanted to pay for it.
Plex took the user/community support approach years ago.
We have been lucky to have a few dedicated Plex employees and Ninjas to help out but the approach has been self help. Works for me.
Support documents could be enhanced but given the massive permutations of hardware for servers and clients it is understandably a big effort.
I do agree they should have been better prepared given they have been through it before,
Funny, that was how it used to be… And how so many others still are.
I’ve been with them for over a decade. Has never been like that. If you want a software offering that handles pretty much every client out there and with advanced server options then prepare to pay for it. Plex has been around for over a decade. Will be interesting to see if the likes of Emby and JF achieve that longevity.
If you mean that fact that Plex allowed freeloaders to use the software without paying, yes, they did. I’m surprised they took this long to get a revenue stream off that group of users. Perfectly understandable they now expect a user to pay for the offering.
As for security breaches, any software/hardware that has external exposure is hackable to some degree.
It is good you have options that suit your needs better then.
I’m currently running a Plex server streaming content (pretty much all gopro and family media) across the globe to family. No issues. Dozens of different client devices and setups and low bandwidth locations.
I play the same content on our various TV’s and HT via Plex HTPC.
I’ve played downloaded content via Plex iOS and android on our overseas travels.
I use Plexamp a lot at home and on the go.
It just works.
Sure, Plex has some failings and yes, there was a recent minor breach. However, none of the info that was hacked worries me whatsoever.
I do think they need an improved support offering, especially for newbies and less tech orientated people. That would obviously add cost.
Given what Plex offers, I won’t be going anywhere and I have run Emby and JF side by side for a few years now, just to stay up to date with offerings. Neither comes close.
I am not the person you are arguing with, but this you just said makes no sense. No one expects perfection from free software, but Plex is a paid service and it is actually expensive, so it is not crazy to expect some level of support when you have problems, and they have NO SUPPORT at all. Whenever they have problems they just send an email with NOT ENOUGH instructions about what you have to do, they they publish some announcement in the forums (which not everyone uses) and keep silently editing the announcement instead of adding comments to its thread. You are required to reset your password but they have no infrastructure to handle this smoothly and (as said by a moderator here) they send the emails slowly and it make take days. This is not the first time we have this chaos with the “reset password” drama, people would expect that they have learnt how to manage it. If you really find this acceptable I don’t know what to say. Plex is not a small free github project, it is a relative big company charging a lot for a service.
PS. I am not a Plex hater, I actually loves Plex, but it is frustrating to see how they manage their company.
Cool. Sounds good. Enjoy.
I have been using the software for about a decade too.
Never once had to pay to view my own stuff.
So why lie?
Now you do. Isn’t it great you got freebies for all those years.
Plex is managing the sign-in, security of remote connections, and discoverability of the server and feels that is worth $2/mo for a remote streaming pass. You can agree it is worth that or not, but Plex is free to charge what they want, and you are free to not subscribe to the remote watch pass if you disagree. That’s how the free market works.
You can create your own remote access setup that allows your devices to appear local to your server when off-site and avoid the Remote Pass fee that way, but you will need to expend your own knowledge and effort to get there. That is price to solve the issue without using Plex’s solution.
And I still get freebies.
Without all the junk that Plex is trying to push on top.
And how long before it goes to $4, then $6, and then $10?
I mean they was going to raise the life time cost from $119 to $249, before rolling it back to $189…
Yeah, I look forward to your crying when they start raising prices above inflation…
Plex can go do one, and only mugs would pay those prices.
