@jmohin said:
having the same issue iOS clients on home networks and remote users all report the same error “conversion failed transcoder exited due to an error) . im similarly miffed by the autoupdate release and the shade thrown for a quick workaround . logs attached hoping for a new release or fix.
Your log does show the Media Foundation codecs issue.
May 06, 2018 12:09:03.499 [5416] ERROR - [Transcoder] [eac3_mf @ 03c3c080] could not create MFT
May 06, 2018 12:09:03.511 [5164] ERROR - [Transcoder] Error while opening decoder for input stream #0:1 : Function not implemented
May 06, 2018 12:09:03.518 [4412] VERBOSE - JobManager: child process with handle 0xa44 exited
May 06, 2018 12:09:03.518 [4412] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\PlexTranoder.exe' exit code for process 428 is 1 (failure)
May 06, 2018 12:09:03.519 [5736] DEBUG - Streaming Resource: Terminated session 0x4b800e8:59379C30-8AF2-49F2-811C-595EA074D0BF with reason Conversion failed. The transcoder exited due to an error.
I have sent you a link to the pre-release version that has the fix. It is expected to be officially released in the next beta release
Works now. Thanks for the help. for the technically inclined, what happened?
@jmohin said:
having the same issue iOS clients on home networks and remote users all report the same error “conversion failed transcoder exited due to an error) . im similarly miffed by the autoupdate release and the shade thrown for a quick workaround . logs attached hoping for a new release or fix.
Your log does show the Media Foundation codecs issue.
May 06, 2018 12:09:03.499 [5416] ERROR - [Transcoder] [eac3_mf @ 03c3c080] could not create MFT
May 06, 2018 12:09:03.511 [5164] ERROR - [Transcoder] Error while opening decoder for input stream #0:1 : Function not implemented
May 06, 2018 12:09:03.518 [4412] VERBOSE - JobManager: child process with handle 0xa44 exited
May 06, 2018 12:09:03.518 [4412] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\PlexTranoder.exe' exit code for process 428 is 1 (failure)
May 06, 2018 12:09:03.519 [5736] DEBUG - Streaming Resource: Terminated session 0x4b800e8:59379C30-8AF2-49F2-811C-595EA074D0BF with reason Conversion failed. The transcoder exited due to an error.
I have sent you a link to the pre-release version that has the fix. It is expected to be officially released in the next beta release
Works now. Thanks for the help. for the technically inclined, what happened?
The Transcoder had an updated ffmpeg and the codecs detection changed
@jmohin said:
having the same issue iOS clients on home networks and remote users all report the same error “conversion failed transcoder exited due to an error) . im similarly miffed by the autoupdate release and the shade thrown for a quick workaround . logs attached hoping for a new release or fix.
Your log does show the Media Foundation codecs issue.
May 06, 2018 12:09:03.499 [5416] ERROR - [Transcoder] [eac3_mf @ 03c3c080] could not create MFT
May 06, 2018 12:09:03.511 [5164] ERROR - [Transcoder] Error while opening decoder for input stream #0:1 : Function not implemented
May 06, 2018 12:09:03.518 [4412] VERBOSE - JobManager: child process with handle 0xa44 exited
May 06, 2018 12:09:03.518 [4412] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\PlexTranoder.exe' exit code for process 428 is 1 (failure)
May 06, 2018 12:09:03.519 [5736] DEBUG - Streaming Resource: Terminated session 0x4b800e8:59379C30-8AF2-49F2-811C-595EA074D0BF with reason Conversion failed. The transcoder exited due to an error.
I have sent you a link to the pre-release version that has the fix. It is expected to be officially released in the next beta release
Works now. Thanks for the help. for the technically inclined, what happened?
The Transcoder had an updated ffmpeg and the codecs detection changed
I too am having the issue on the latest update. I get “Conversion failed. The transcoder exited due to an error” when playing one specific show. I have re-downloaded it in various formats (1080P, various sizes in 720P) and it continues to error out. I have saved the debug logs but don’t want to post them here due to the revealing information contained in the logs.
Please advise on the next steps. I’m willing to hold off on downgrading my version of PMS to help troubleshoot the issue. Maybe if someone can send me the link to the updated Beta version, I can confirm whether or not this solves my issue.
EDIT: I’m on version 1.13.0.5003 on Windows Server 2016.
(Transcoder) Media with EAC3 audio could fail to transcode in some cases on Windows. (#8547)
Anyone who had access to a pre-release development build must uninstall through add / remove programs before installing the official release (because of how version numbers are derived for windows)
hi all
i have just got plex setup up and working, wanting to turn my setup into the cinema like experience with movie trailers that are in my library, yer everything works fine until i enable trailers then i get the message “Conversion failed. The transcoder exited due to an error”. i have checked and all the setting that i have read are update and on the fasts/unlimited setting, i am on the latest server version “1.13.0.5023” seeing that some users are still having problems, i looked at @iamkaarp post and could not work it out im running it on a windows 10 pc that that is its sole job. i have attached my loogs for investigation. for now i can still use my plex as long as i disable trailers.
Hi @sa2000 - thanks for your continued work on making Plex better for everyone.
I am also recently getting the “Conversion failed. The transcoder failed to start up.” error. This error first occurred on May 14th and has persisted ever since.
I have been using Plex for years trouble free, it has consistently performed well for me, so to encounter this error is a new thing for our family. I have read through the forums here and tried other users’ suggestions, I have been reading reddit posts and tried some ideas presented there:
Uninstalled, reinstalled Plex.
Deleted libraries
Renamed files
Changed Transcoder directory
Set PlexTranscoder.exe to compatibility mode
Changed permissions of Transcoder folder
Still no luck, same result - same error: "Conversion failed. The transcoder failed to start up."
I am using the latest version of Plex 1.13.0.5023
I am using a Windows-10 64 bit, and windows is fully up to date.
I have had no hardware changes recently.
While it seems that all .mp4 files I have tested will play perfectly well, it seems all .mkv files I have tested will NOT play and will produce this error.
I have attached my log files here for your reference. Thank you for taking a look at this.
@Airmaric said:
Hi @sa2000 - thanks for your continued work on making Plex better for everyone.
I am also recently getting the “Conversion failed. The transcoder failed to start up.” error. This error first occurred on May 14th and has persisted ever since.
I have been using Plex for years trouble free, it has consistently performed well for me, so to encounter this error is a new thing for our family. I have read through the forums here and tried other users’ suggestions, I have been reading reddit posts and tried some ideas presented there:
Uninstalled, reinstalled Plex.
Deleted libraries
Renamed files
Changed Transcoder directory
Set PlexTranscoder.exe to compatibility mode
Changed permissions of Transcoder folder
Still no luck, same result - same error: “Conversion failed. The transcoder failed to start up.”
I am using the latest version of Plex 1.13.0.5023
I am using a Windows-10 64 bit, and windows is fully up to date.
I have had no hardware changes recently.
While it seems that all .mp4 files I have tested will play perfectly well, it seems all .mkv files I have tested will NOT play and will produce this error.
I have attached my log files here for your reference. Thank you for taking a look at this.
Serious issue with how you setup Plex Media Server
May 17, 2018 12:16:39.481 [11776] ERROR - Failed to calculate available disk space for path '"C:\Program Files (x86)\Plex\PlexCoder\Transcode\Sessions"': 1 (Incorrect function)
You must not use the special C:\Program Files (x86) directory area on windows for data
Check the path you have specified for the Transcoder Temp Directory in the Server settings
