[Solved] Can't play any file because of missing codec

Plex Media Server NAS & Devices
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1

Server Version#: 1.32.7.7621
Player Version#: Web

Hi all,
I installed PMS on a RPI4 with Linux.
I cannot play any file from the library because of Conversion failed. A required codec could not be found or failed to install..
I dug into the logs to find out that I was receiving a 429 while downloading the codecs.

Ok, let’s wait. After 1 hour, I tried again. See for yourself.

Jan 28, 2024 10:36:37.469 [547891212512] INFO - [Req#20d4f/Transcode] CodecManager: obtaining decoder 'mpeg4'
Jan 28, 2024 10:36:37.469 [547891212512] DEBUG - [Req#20d4f/Transcode/HCl#b3f] HTTP requesting GET https://plex.tv/api/codecs/mpeg4_decoder?build=linux-aarch64-standard&......
Jan 28, 2024 10:36:37.663 [547947725024] DEBUG - [HttpClient/HCl#b3f] HTTP/2.0 (0.2s) 200 response from GET https://plex.tv/api/codecs/mpeg4_decoder?build=linux-aarch64-standard......
Jan 28, 2024 10:36:37.665 [547910308064] DEBUG - [Req#20d4f/Transcode/GetFile/HCl#b40] HTTP requesting GET https://downloads.plex.tv/codecs/a31c019-4614/linux-aarch64-standard/libmpeg4_decoder.so
Jan 28, 2024 10:36:37.725 [547947725024] WARN - [HttpClient/HCl#b40] HTTP error requesting GET https://downloads.plex.tv/codecs/a31c019-4614/linux-aarch64-standard/libmpeg4_decoder.so (60, SSL peer certificate or SSH remote key was not OK) (SSL certificate problem: certificate is not yet valid)
Jan 28, 2024 10:36:37.726 [547910308064] ERROR - [Req#20d4f/Transcode] Codecs: Download failed: Request to 'https://downloads.plex.tv/codecs/a31c019-4614/linux-aarch64-standard/libmpeg4_decoder.so' failed with code -60
Jan 28, 2024 10:36:37.726 [547891212512] ERROR - [Req#20d4f/Transcode] Error configuring transcoder: Decoder install failed: mpeg4
Jan 28, 2024 10:36:37.726 [547891212512] DEBUG - [Req#20d4f/Transcode] Streaming Resource: Terminating session 0x7f93413df8:x3nxhfn6ghh2ct1v0wq2qo6b which is using transcoder slot.  Used slots is now 0
Jan 28, 2024 10:36:37.726 [547891212512] DEBUG - [Req#20d4f/Transcode] Streaming Resource: Terminated session 0x7f93413df8:x3nxhfn6ghh2ct1v0wq2qo6b with reason Conversion failed. A required codec could not be found or failed to install.
Jan 28, 2024 10:36:37.727 [547875156192] DEBUG - [Req#20d4f/Transcode] Killing job.
Jan 28, 2024 10:36:37.727 [547875156192] DEBUG - [Req#20d4f/Transcode] Job was already killed, not killing again.
Jan 28, 2024 10:36:37.727 [547875156192] DEBUG - [Req#20d4f/Transcode] Stopping transcode session qbb3m2pffbe1zzct9b51niwx

Do you have any clue about this error? Why Plex does not allow me to download the codecs I need?

Many thanks,
Raffaele

1 Like
2

Sorry. Could not find https://support.plex.tv/articles/203841316-plex-media-server-can-t-sign-in-to-plex-account-or-be-claimed/
Solved.

3

Jan 28, 2024 10:36:37.725 [547947725024] WARN - [HttpClient/HCl#b40] HTTP error requesting GET https://downloads.plex.tv/codecs/a31c019-4614/linux-aarch64-standard/libmpeg4_decoder.so (60, SSL peer certificate or SSH remote key was not OK) (SSL certificate problem: certificate is not yet valid)
Jan 28, 2024 10:36:37.726 [547910308064] ERROR - [Req#20d4f/Transcode] Codecs: Download failed: Request to ‘https://downloads.plex.tv/codecs/a31c019-4614/linux-aarch64-standard/libmpeg4_decoder.so’ failed with code -60

  1. Date / clock problem
  2. cert not valid due to bad date/time
  3. :snowboarder: from here :slight_smile:
4

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